Customer Onboarding Coordinator

Our story

There are some big, juicy problems in property management that need to be solved, igniting Kolmeo's mission to revolutionise the way people think about renting, owning and managing property. Since 2020, our platform has been streamlining payments, automating daily admin, and connecting all three people - the owner, tenant, and property manager - by helping agencies work smarter, not harder.

🏆 Multi-award-winning PropTech (2023 & 2025)
💸 $3B+ in payments processed
⚙️ 469K+ workflow tasks completed

With more than 15 years of adventures in prop-tech, Kolmeo gives real estate agencies around Australia the right tools and technology to perfectly balance the experience. We’re not some startup guessing our way through growth — we’re scaling off real traction and growing customer demand.

So what's the gig?

Kolmeo is on the hunt for a Customer Onboarding Coordinator to play a key role in ensuring our new customers have a smooth and successful start with our software. You’ll be part of the onboarding team, working alongside the Customer Onboarding Manager and the wider CX team keeping our customers supported, informed, and moving every step of the way.

Our ideal candidate?

You’ve had some experience in a real estate office and know the basics of residential rentals, but you’re ready for a new challenge away from the front lines and are keen to pivot into the world of tech.

If you’ve ever looked at your agency’s software and thought, “I could make this better,” this is your chance. No more weekend opens, late-night tenant calls, or chasing rent arrears - just using your real estate know-how to help agencies get the most out of Kolmeo!

What you'll do:

• Run onboarding and implementation of our new customers
• Keep projects on track by capturing meeting notes, sending updates, and following up on next steps/action items
• Ensure there's lots of timely communication so our customers feel super supported with their onboarding
• Set up customer accounts, software environments, templates, and configurations to meet each specific customers needs
• Keep detailed onboarding records and documentation, and track and report on onboarding progress
• Assist the delivery of customer training sessions and keeping our Knowledge Base documentation up-to-date
• Bring your property management or real estate eye to continuous improvement at Kolmeo - share your thoughts on what would turn good into great!
  

You'll succeed if you:

• Have experience in, or exposure to, property management or real estate (residential rentals)
• Are highly organised and detail-obsessed (the kind of person who actually reads the fine print!)
• Have excellent communication skills - written, verbal, and everything in between
• Are self-aware and adaptable – comfortable working with a variety of personality types
• Are quick to learn new systems, adaptable to change, and calm under pressure
• Are a team player approach with a customer-first mindset.
  

Jump to the top of the list if you also have ("nice-to-have's"/non-essentials):

• Experience with property management software or in customer-centric roles.
  

Why you'll love it at Kolmeo:

• Flexible work - manage your energy, not your hours
• Quarterly Recharge Days + Birthday Leave - who doesn't love an extra paid week of leave?
• Learning ecosystem - get access to Kolmeo's L&D program, with access to paid L&D platforms
• Fun matters - team events, in-person and digital social gatherings and offsites
• Support when you need it - confidential EAP for personal and work matters

Throw your hat into the ring!

Now that you have the gist of who we are and what we're about, we’d love to hear from you. So if it feels like fate, hit that “Apply” button to send us your updated CV and please include a cover letter telling us a little about the person behind the CV! We’re growing and this next phase has room for one more... but there’s just one thing missing: YOU. Will you accept this rose 🌹 and join Kolmeo?

Our DEI Mission

We know how painful it can be to stumble on job ads that were written FOR you... if only for that one skill or experience that you don't have. If you don’t tick all the boxes, don’t let that hold you back. Many underrepresented groups often don’t apply for jobs because of that, which breaks our hearts. If this job ad speaks to you, be bold and hit apply!

Questions?

Drop into our [email protected] inbox with any questions - we look forward to hearing from you!

Thanks recruiters, but we've got this one covered. If we need your assistance, we'll reach out!