Customer Insights Specialist

Join us and experience Bunnings from the other side of the counter!

What’s in it for you when you’re part of our team:

• Team discount at Bunnings and other Wesfarmers brands including Kmart, Target and Officeworks to name a few

• Free standard OnePass membership

• Access to over 100+ exclusive team member benefits across health, shopping, travel and stay, wealth, work and leave

• 12 weeks paid parental leave, regardless of gender

• Fun stuff like annual festive gifts, discounted food and drinks at our Bunnings Cafe, and travelling store team member opportunities

• We’re genuinely invested in your career and no matter where you start with us, that pathway is yours to build

About the role

We’re looking for a Customer Insights Specialist to join our Customer Experience and Commercial Services Team on a 12‑month contract.

Reporting to the Senior Customer Insights Business Partner, this role plays a critical part in turning customer data into insight that drives better business decisions across key business units.

You’ll support and evolve established customer insights programs, helping embed customer thinking into strategic and commercial decision‑making.

What’s involved

• Maintain and continuously improve our customer insights capability, aligning to leading research and insights best practice

• Coordinate and support delivery across established customer research programs and platforms

• Translate complex customer data into clear, actionable insights that teams can use with confidence

• Support insights programs that increase the adoption of customer insights for strategic and commercial decision‑making

• Contribute to the delivery of the Bunnings Customer Insights roadmap, driving improved customer outcomes and measurable commercial impact

• Contribute information and insights to key retail processes, including voice of customer, trade planning, marketing execution, creative performance, and loyalty and advocacy

Who we’re looking for

You bring strong research and analytical skills, with the ability to synthesise qualitative and quantitative findings into clear, actionable customer insights.

A confident communicator across verbal, visual and written formats, you’re experienced in coordinating projects to deliver outcomes on time and within scope.

You’ll need

• A tertiary qualification in Business, Marketing, Statistics or a related discipline

• Experience working with or within a research agency, or in an internal insights function partnering closely with agencies

• Knowledge of a range of research and data techniques, including quantitative and qualitative methods, brand health tracking and research communities, with exposure to AI‑enabled tools that support faster analysis, synthesis and insight generation

• Strong technical capability across research and statistical tools, with hands‑on experience using Q (essential) to analyse, weight and interpret survey data, alongside experience applying qualitative and quantitative techniques

• Knowledge of research SaaS platforms (e.g. Medallia, Qualtrics) is favourable

• An understanding of the retail landscape, including market trends, consumer behaviour and competitive dynamics

You’ll be part of a workplace where you’ll feel like you belong.

We love the diversity across our teams, brought together in an inclusive culture guided by our values. We welcome applications from individuals of all ages, cultural backgrounds, abilities, sexual orientations, and gender identities. We strongly encourage Aboriginal and Torres Strait Islander peoples to apply and join us in shaping a workplace that celebrates First Nations voices, perspectives, and contributions. Please note, you must be age 15 or over to apply for a role at Bunnings.

We’re all about fairness at Bunnings, and our team’s here to support you every step of the way. If you need any adjustments, just let us know - we’re here to help. If you’ve got the experience, skills, and drive to grow - but don’t quite nail every part of the job description - we still want to hear from you. For support, contact us at [email protected].

Bunnings reserves the right to close job advertisements at any time, so we encourage you to apply early. We do not accept unsolicited resumes from recruitment agencies, as we have a dedicated internal Talent Acquisition team managing all hiring processes.

About Us

Bunnings is the leading retailer of home improvement and lifestyle products in Australia and New Zealand. We're proud to support project builders, commercial tradespeople and the housing industry through our network of stores, trade centres, frame and truss sites and online.

At Bunnings, our purpose is simple: we’re here to inspire people to have a red hot go! Whether that's backing our team to grow, supporting customers to take on new projects, or helping communities make a real difference. By joining our passionate and diverse team, you will be part of a culture that encourages you to roll up your sleeves and build something great together. If you’re ready to have a go, apply today.

Please note if you are offered a role with us, background checks may be required. This can include police, employment, medical and qualification checks. If a police check search returns a criminal record, Bunnings will assess whether the record impacts your ability to perform the key requirements of the role.