Customer Development Analyst

Here at Mars Wrigley, we have an exciting opportunity for a Customer Development Analyst to join our Sales team.

Reporting to the Customer Development Director – COLES LARS, this role is essential to ensuring a good working relationship between the wider Coles LARS Team and our Co-Pilots in Finance and Accounts Receivables, this is pivotal for prompt resolutions when needed. 

This position is responsible for prompt and accurate processing of customer claims, through aiding with validation of claims, regular accrual maintenance/closures & ensuring that the COLES LARS Team follow all Governance requirements for all of their accounts. 

• Build mutual working relationships with Finance & Accounts Receivables 

• Manage the Outstanding Deductions Register (ODR) adhering to KPI targets 

• Maintain Low Volume/Balance of Aged accruals.  

• Be the team’s expert for Promax PX - assist with Promax PX Maintenance for the COLES LARS Team Periodic Financial reporting and alignment 

• Periodic Financial reporting and alignment; including period close for Coles, Kmart, Aldi, Costco & Trad Value.                                                                                               

• Communicate escalations to Line Manager of inaccurate claims received by customers for 

• Dispute resolution with the team  

• Maintain customer administrative tools and systems including COLES LARS Online Portals.  Ensure New Lines are set up not just for COLES LARS but also subsidiary customers such as Kmart, Coles online Aldi & Costco. 

• Periodic Operational meeting collaboration including running master file & including analysis for new customers. 

You possess strong analytical skills, excel in spreadsheet management, and thrive on refining processes to enhance efficiency, always seeking opportunities for improvement. In addition, you ideally have: 

• Tertiary qualifications & minimum circa 2 years’ experience within industry, preferably within Sales FMCG. 

• The ability to analyse large volumes of data, simplify and drive insight to action 

• A strong ability to problem solve issues in a timely manner 

• Strong communication skills with the ability to simplify the complex, set direction and targets and hold others to account 

• Strong experience analysing large volumes of data. 

• Work with over 140,000 like-minded and talented Associates, all guided by The Five Principles. 

• Join a purpose driven company, where we’re striving to build the world we want tomorrow, today. 

• Best-in-class learning and development support from day one, including access to our in-house Mars University. 

• An industry competitive salary and benefits package, including company bonus. 

• At Mars Wrigley, take pride in your contribution in creating better moments for millions through our brands, to the way we source, make and market our products.  
   

Internal candidates:  This role is graded a T1, and candidates should discuss with their line manager prior to applying.