At NCS Australia, we believe in doing technology services better. Our commitment to quality, focus on people, and willingness to challenge traditional thinking set us apart. Our team brings this belief to life by partnering with our clients and communities to make tomorrow together.
We are committed to creating an environment that prioritises innovation, collaboration, and purposeful work. Our diverse team is empowered to make a meaningful impact with curiosity, creativity and resilience to shape better outcomes. Join us and accept the challenge of creating a better tomorrow.
Job DescriptionAs a MSFT/Linux Team Lead in Customer Operations, you will be an integral part of the Cloud Operations team, responsible for managing creative cloud solutions for our clients. In this role, you’ll provide technical leadership and support to your team members to ensure operational excellence and improve the overall customer experience with cloud-based platforms.
Key responsibilities include leading and developing a digital operations team, with a focus on Service Delivery and Continuous Improvement within a managed service provider environment. Your expertise in cloud infrastructure—particularly Amazon AWS and Microsoft Azure.
As part of the role, you will actively participate in the review and development of Statements of Work, collaborating closely with cross functional team members and customers. You’ll also support cross-functional teams to identify opportunities for technological enhancements and operational efficiencies.
You’ll be responsible for mentoring and developing team members, promoting a culture of continuous improvement and accountability. With a focus on strategic planning, you’ll manage priorities, forecast workloads, and ensure 24/7 operational coverage through effective on-call roster management.
Your responsibilities will also encompass overseeing day-to-day operations. You’ll be expected to investigate and resolve issues within live production environments, continuously working to improve the reliability, security, and overall performance of solutions to deliver exceptional customer experiences.
Additionally, you will provide recommendations for performance and cost optimisation across cloud services, particularly within Amazon AWS and Microsoft Azure environments. You’ll drive process efficiencies, capability enhancements, and conduct quarterly reviews of user account access to maintain compliance and security standards.
Qualifications- Experience in leading and developing a digital operations team
- Experience with Service Delivery and Continuous Improvement in a service provider environment
- Experience in cloud infrastructure – Amazon AWS & Microsoft Azure
- Experience with optimisation, reliability, patching and security
- Experience with scripting languages and automation tools
- Administration of Windows Server Technologies such as AD, IIS, SQL
- Administration of Linux Server
- A positive can-do attitude and professional approach to working with customers and with internal teams
- Up-to-date certifications
- Great people & planning skills and strong communication skills
- Demonstrated collaboration skills and a successful track record in building strong relationships. with business and technology stakeholders.
- Managed Services experience preferred.
Why join us:
NCS Australia is where you can feel at home, nurturing your talents and skills as we make tomorrow together, one day at a time. Our benefits include paid parental leave, initiatives focused on your well-being and discounted health insurance. You will also enjoy discounts on various products and services and be regularly recognised and rewarded for high performance. We are committed to your career development through our Capability Fingerprint, industry and partner training programs, special interest groups, and an AI-driven learning platform. No matter where you are in your career, we offer meaningful work and opportunities for growth.
NCS Australia is an equal-opportunity employer, and we take pride in our commitment to valuing and supporting our people and the communities we serve.We are dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community and we strongly encourage applications from the Veterans, Aboriginal and/or Torres Strait Islander community.
At NCS Australia, we are committed to supporting adjustments throughout the recruitment and selection process, as well as during employment. We actively support and encourage people with disability to apply.
Agencies:
We’ve got this. We request that you do not contact NCS employees outside of the Talent Acquisition team. NCS exclusively accepts resumes from agencies on our preferred supplier panel through the NCS Agency Portal. Agencies that submit resumes must have a valid fee agreement and be assigned to the particular requisition by the Talent Acquisition team. Any resumes that are submitted outside of this process will become the sole property of NCS. If a candidate is hired outside of this process, no fee or payment will be given.
Work rights and background checks:
To be eligible for a position with us, applicants will need to have valid work rights for Australia and be willing to undergo a comprehensive background checking process, including probity and police checks
