Changing Lives, Transforming Careers
At Amplifon, we’re more than a company. As the Global Leader in hearing care, we combine cutting-edge solutions with a personal touch to create unforgettable experiences for our customers.
With a shared vision to empower people and push boundaries, we thrive in a culture built on care, collaboration, and impact. Here, your work fuels innovation, growth, and a purpose that resonates far beyond the ordinary.
Join us and shape a future where sound connects, inspires, and transforms lives.
Life at Amplifon:
Working at Amplifon gives you the chance to make your voice heard, build strong working relationships, and create your own tailor-made career.
Here, you’ll find all the support, tools, and opportunities you need to grow, whether it’s through our top-class development programs or by taking on projects in other parts of the world. And your colleagues will be there to motivate and inspire you every step of the way.
Role Overview
Reporting to the CRM Manager within the Marketing department, the CRM Specialist will own cross-channel marketing execution from briefing agencies to reporting and optimization. The ideal candidate will proactively refine existing process, suggest improvements, and play a key role in enhancing customer relationships and campaign effectiveness.
Responsibilities:
- End-to-End Campaign Management: Lead the coordination and execution of CRM communications and ad hoc campaigns across multiple channels (e.g., email, SMS, print, CC and store ).
- Campaign Execution: Manage campaign timelines and volumes, coordinate with Brand Teams, proof content, conduct QA tests, and oversee distribution processes.
- Stakeholder Coordination: Work closely with external partners such as creative agencies, data providers, and campaign configuration vendors..
- CRM Initiative Development: Contribute to the design and refinement of CRM campaigns, ensuring content is accurate, timely, and aligned with business goals.
- Query Resolution: Serve as the go-to contact for CRM-related inquiries, including customer concerns, campaign volumes, and data checks.
- Budget & ROI Management: Monitor and manage campaign budgets, working to maximize return on investment.
Skills:
- Ability to manage a high volume of omnichannel CRM campaigns;
- Strong work ethic and ability to work with cross functional and multicultural teams;
- Excellent written and verbal communication skills;
- Ability to manage and prioritize competing demands with a customer-focused and outcomes-cantered approach;
- Attitude for KPI monitoring;
- Adaptable to a dynamic environment with rapidly changing priorities;
- Demonstrated understanding of project management and process management;
- Internal / external stakeholder management;
- Knowledge of Adobe Marketing Cloud is a plus;
Education & Experience:
- University degree required in Business & Administration, Marketing, Communications, or Management Engineering
- Minimum of 3 years’ experience in executing CRM campaigns across direct email, SMS, and call centre channels
- Strong knowledge of CRM and marketing best practices, processes, and tools within customer-centric organizations
- Proven experience working with data and analytics to inform decision-making and campaign optimization
- Industry experience in Telecommunications, Energy, or Insurance is a strong plus
Putting People First
One of the ways we amplify careers is by helping our people achieve their full potential. We do so by providing constant constructive feedback and training opportunities that empower our people to excel.
In addition, if you’re ready to put in the hard work, we’ll make sure your dedication and achievements are recognised.
Ready to take the next step in your career? Amplify your purpose with Amplifon!
As an employer that embraces Equal Opportunity and promotes inclusion and diversity, we encourage people of all ages and backgrounds to apply.
