CRM Senior Account Manager

Company Description

Who we are

Publicis Groupe is a world leader in marketing, communication, and digital business transformation, driven through the alchemy of data, creativity, media and technology. Our connected platform of companies and capabilities is more than an operational framework, it’s a cultural model we've built to unite our people in a collaborative way of thinking and working.

Publicis Groupe offers its clients seamless access to the expertise of its 80,000+ talents across 100+ countries globally. In Australia, our powerhouse of marketing capabilities stretches across creative agencies (Saatchi & Saatchi, Leo Burnett, Publicis Worldwide), media agencies (Starcom, Zenith, Spark Foundry), Razorfish, Digitas, Epsilon, Arc, Prodigious, PMX, PR (Herd MSL). We also have Publicis Sapient driving digital business transformation for our clients.

Job Description

The Role

We’re looking for a CRM Senior Account Manager (SAM) to join one of our biggest connected client accounts. Based in our City Road Office, you’ll be vital member of our client services/project management team. You’ll ensure the smooth running of projects across digital campaigns and CRM projects, from developing clear briefs and communicating the correct information to all members of the team, to facing clients and reporting to the Senior Account Director on the account.

Day to day, you’ll get to:

• Manage client CRM marketing programs across client portfolio and be responsible for the day-to-day management of the projects.
• Motivate and support the technical delivery teams to retain and grow the opportunities.
• Lead project implementation meetings and liaise with clients to understand their requirements.
• Quality control including reviewing of all work that is submitted to clients.
• Working closely with the strategy and data teams to develop post campaign reports and optimisation suggestions.

Qualifications

The person we’re looking for:

• Has a passion for everything CRM, Data and Digital.
• Takes a proactive approach to managing projects.
• Aptitude for digital technology/martech.
• First class organisational skills and ability to multi-task.
• Full awareness of creative processes and techniques – including digital platforms.
• Ability to work under pressure whilst maintaining a cool outlook.
• A personable and professional character that will allow you to build client rapport.
• The confidence to give clients trust in your work.

Additional Information

What we will offer you:

Be a part of the Publicis Groupe family, recent winner of the Employer of Choice Awards and one of the world’s most progressive and dynamic modern communications businesses. You can learn more about us at www.publicisgroupeanz.com.

Enjoy all the perks that come with our network offering:

• A comprehensive Wholeself program supporting Physical, Mindful and Financial wellbeing.
• A creative, lively and rewarding office environment where people love working with each other, supported by our Publicis Liberté flexibility approach “working your way, with us!”
• Access to our Global AI Platform, Marcel, connecting Publicis Groupe employees with opportunities for career mobility and collaboration across our global network.
• Extensive Learning & Development opportunities, including more than 15,000 learning programs via our online learning platform Marcel Classes.
• A culture of open feedback and support to reach your goals through our Career Conversations program.
• A committed Diversity, Equality and Inclusion strategy driven through our Viva! Women, Égalité, enABLE, EmbRACE, and Ecologique committees.
• Leave benefits including Birthday Leave, Flexible Public Holidays, and an additional 5 days of leave (after 2 years of service).
• Work Your World program enabling employees the flexibility to work from anywhere in the world for up to 6 weeks per year.
• Parental leave policy with up to 18 weeks (based on tenure) paid primary carer leave, secondary carer swap and Cub Care leave.
• Access to counsellors, psychologists and professionals through Sonder - an all-in-on digital wellbeing technology platform designed to support psychological, medical & safety needs.
• Proud partners of Diversity Council Australia, Pride in Diversity, Family Friendly Workplaces, Supply Nation and the Australian Disability Network.

If you don’t tick every box in this ad, please don’t rule yourself out. We focus on hiring people who share our values of inclusion, collaboration, adaptability, fearlessness, and integrity, rather than ticking boxes.

Diversity. Inclusion. Equity. More than just words, these are part of our DNA. At Publicis Groupe we are committed to the inclusion and recognition of all people; regardless of race, age, culture, ability, ethnicity, gender identity or expression, sexual orientation, marital status and religious affiliation. We believe that to deliver the best solutions to our clients, our people need to reflect the diverse communities in which our clients operate in. We value diversity and the skills, knowledge and experience that difference brings to our culture and solutions.

Uniqueness is powerful; without it we wouldn’t be where we are today. So be you – we like it that way.

We are committed to providing reasonable adjustments for people with disability or those that require additional support throughout the application process. If you need any assistance or adjustments, please contact us via [email protected] - your personal information will be kept confidential.