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About the Role
The Microsoft 365 Copilot Administrator is responsible for the setup, governance, and continuous improvement of Microsoft 365 Copilot across the organisation. This role acts as the technical and governance owner for Copilot, ensuring the capability is configured correctly, aligned to data protection standards, and delivering measurable productivity benefits. Working closely with Strategy and Transformation, IT, Information Security, Risk, and business teams, the Copilot Administrator enables safe adoption and ongoing optimisation.
Copilot Configuration & Platform Management
Configure and manage Microsoft 365 Copilot settings within the Microsoft 365 Admin Centre
Manage Copilot licensing, access, and feature availability across user groups
Ensure prerequisite Microsoft 365 services (Teams, SharePoint, OneDrive, Exchange) are correctly configured to support Copilot functionality
Manage API connectors and integration points used by Copilot
Engineer automation and telemetry collection using PowerShell and Graph API for AI operational insights.
Integrate Copilot activity logs with SOC/SIEM tooling in collaboration with Security Operations.
Implement platform performance monitoring, cost optimisation, and reliability controls.
Data Governance, Security & Compliance
Conduct data readiness and security assessments prior to Copilot deployment and expansion
Implement and manage sensitivity labels, retention policies, and data classification using Microsoft Purview
Configure and maintain Data Loss Prevention (DLP) policies relevant to Copilot usage
Validate permissions and access controls to ensure Copilot surfaces only authorised content
Ensure Copilot configuration aligns with organisational security frameworks and regulatory requirements
Maintain a Responsible AI framework, including AI risk assessments, bias monitoring, and mitigation controls.
Lead AI‑related incident response activities, coordinating with Security, Risk, and Legal.
Develop and maintain governance guardrails, RASCI models, and approval workflows for AI capability release and lifecycle management.
AI Capability & Agent Management
Manage and deploy Microsoft 365 Copilot agents (e.g. Researcher, Facilitator, SharePoint agents) using Copilot Studio
Configure agent scopes, permissions, and behaviour in line with governance standards
Monitor agent usage and ensure responsible AI operation
Conduct structured evaluations of new agent features and advanced capabilities.
Implement agent level telemetry and feedback loops to support lifecycle governance.
Adoption, Change & Value Realisation
Support adoption and change strategies to enable effective and responsible Copilot usage
Work with the education team to develop user guidance and support materials focused on safe and productive AI use
Identify power users and support business teams in defining appropriate Copilot use cases
Define and track usage and productivity metrics using tools such as Viva Insights.
Monitoring, Support & Optimisation
Monitor Copilot usage, performance, and security signals
Act as the escalation point for Copilot-specific functional and configuration issues
Use analytics and feedback to identify optimisation opportunities and training needs
Continuously refine Copilot configuration to improve effectiveness and risk posture
Implement AI telemetry dashboards for operational insights and decision making.
Drive continuous improvement cycles, including scenario testing, capability review, and architecture optimisation.
Qualifications, Experience and Skills
Qualifications
Bachelor’s degree in Information Technology, Computer Science, or a related discipline (or equivalent experience)
Microsoft 365 Certified: Administrator Associate or equivalent (highly regarded)
Security, Compliance, or Copilot-related Microsoft certifications (desirable)
Experience
Strong experience administering Microsoft 365 tenants in an enterprise environment
Demonstrated experience with CoPilot, Teams, SharePoint, OneDrive, and Exchange Online
Experience implementing data governance controls using Microsoft Purview and DLP
Experience supporting AI, automation, or advanced digital workplace capabilities
Experience working in regulated or security-conscious environments
Skills
Microsoft 365 Platform Expertise: Deep understanding of Microsoft 365 services and how Copilot interacts with organisational data
Security & Governance Focus: Strong capability in data protection, permissions management, and compliance controls
Technical Automation: Experience using PowerShell to automate configuration, provisioning, and reporting
AI Literacy: Understanding of Large Language Models (LLMs) and responsible AI implementation in enterprise environments
Problem Solving: Ability to analyse complex data access and security scenarios and implement effective controls
Communication: Ability to clearly explain AI-related risks, controls, and usage guidance to non-technical stakeholders
Collaboration: Proven ability to work across IT, security, risk, and business teams
Why This Role Matters
Microsoft 365 Copilot represents a significant evolution in how people work, offering powerful productivity benefits while introducing new data governance and security considerations. The Microsoft 365 Copilot Administrator plays a critical role in ensuring these capabilities are introduced safely, responsibly, and in alignment with organisational standards.
By providing strong governance and technical oversight, this role ensures Copilot enhances productivity without compromising data protection, privacy, or trust. Beyond technical configuration, the role enables sustainable AI adoption, helping BDO realise value from Copilot while maintaining compliance, security, and confidence in how AI is used.
In partnership with Strategy and Transformation, technology, security, and business stakeholders, this position ensures Microsoft 365 Copilot is not only a powerful productivity tool, but a well-governed and trusted capability that supports long-term organisational outcomes.
Why BDO?
Working for BDO you will be part of a growing and market leading professional services firm.
Our national and global footprint provides our people with opportunities to work on interesting client engagements, across diverse industry sectors and services.
Our open and collaborative culture ensures access to Partners and professional mentors, to guide and accelerate your professional career, across a wide array of career pathways.
We provide our people with various health and wellbeing, social, financial, and professional development benefits to help realise what’s possible.
Participate in fitness challenges or take advantage of exclusive discounts to corporate health insurance, gym memberships and wellness facilities via our BWell program. Access benefits such as travel perks, retail discounts, employee referral rewards, study, and professional development support.
Our leave options cater to the unique needs of our people; and include enhanced family support, cultural and religious leave, and options to purchase additional leave. You can also give back and get involved in community initiatives via our BCaring program.
With a strong focus on learning and growth, we provide on the job training and formal development programs to help you succeed in your role and develop your skills and experience.
Our culture is underpinned by our core values (One, Bold, Human, Heart and Strive).
We are proud to be recognised as an Inclusive Employer for 2025-2026 by Diversity Council of Australia and a 2024-2025 Employer of Choice for Gender Equality by the Workplace Gender Equality Agency (WGEA).
BDO is committed to inclusive and accessible recruitment practices. If you require any reasonable adjustments to support your application or interview process, we encourage you to contact our Talent Acquisition team at [email protected]
