Contract Manager

Job Summary

Who We Are

We're an iconic Aussie brand with a global footprint. Our purpose is to build a connected future so everyone can thrive. We're all about providing the best experience and delivering the best tech on the best network.

This includes making Telstra the place you want to work. For you, that means a having career that grows with you and working with a team powered by human connection that prioritises wellbeing and choice.

Focus of the Role

As a Contract Manager, you will play a critical role in shaping and enhancing contract management and commercial governance practices. Your focus will be on overseeing agreements and driving performance improvements with third-party suppliers across design, construction, and maintenance services across GN&T Field Services. You will be responsible for managing GN&T Field Services supplier contracts, including the establishment of new agreements, renewals, compliance oversight, health and safety requirements, and the efficient coordination of work orders and programmes of work.

What We Offer

Performance-related pay

Access to thousands of learning programs so you can level-up

Global presence across 22 countries; opportunities to work where we do business.

Purchased annual leave scheme

Additional Telstra day off

Additional 30% off Telstra products and services

Toolkit provided (laptop + mobile phone + plan paid for)

What You’ll Do

Global Networks & Technology - Field Services provides truly expert installation, maintenance, and repair services for Telstra's network infrastructure and customer equipment. We ensure seamless connectivity and optimal performance.

The role is accountable for:

• Provide high-level guidance on scoping requirements for any works into GN&T Field Services that require external supplier services. Coordinate with Field Services stakeholders to ensure scope meets the business’ requirements.
• Review, improve and sustain GN&T Field Services supplier compliance to HSE, strategic contractual KPIs & clauses, assurance and minimum requirements for the scope of works.
• Facilitate regular and effective operational meetings with suppliers, focusing on the review of work orders, assurance activities, cost performance, and health, safety, and environmental (HSE) metrics. Ensure that all programs of work are actively monitored and project managed through to successful completion.
• Play a pivotal role in strategic supplier negotiations across commercial and other contractual terms.
• Ensure supplier relationship management standards are met for strategic and critical suppliers.
• Engage with a broad network of internal cross-functional teams and external stakeholders to gain a deep understanding of their goals and challenges. Use these insights to shape resourcing and capability strategies that deliver targeted solutions aligned with GN&T Field Services requirements.
• Coordinate with Procurement to perform onboarding and assessment for any new GN&T Field Services suppliers. Own the Source-to-Contract process for GN&T Field Services and develop Statement of Works (SOW) for the Programs opportunities. This includes drafting contractual documentation with meticulous attention to detail.
• Apply strong analytical and problem-solving skills to a variety of commercial and contractual projects to understand pain points and propose solutions and recommendations for consideration.
• Apply extensive industry and commercial experience to ensure contracts clauses are current, risks are identified, develop/recommend the most appropriate commercial construct (outcome-based rates, labour rates, ongoing competitive tension i.e. Quoting) and insight is gained through the analysis of costs, benefits and supply markets.
• Create and implement contractual processes, management systems and to ensure a constant application of commercial practices including in the areas of onboarding, performance, risk, safety, and contract management.

About You

• Strong Communications Skills
• Strong Negotiating Skills
• Conflict Management Experience
• Problem Solving and Analytical Experience
• Experience in contract management, partner management and stakeholder management in infrastructure maintenance, design and construction domain.
• Experience in end-to-end Contract Lifecycle management focused on commercial, KPI performance, safety, compliance, and quality
• Stakeholder management, collaboration, influencing, and coordination skills
• Ability with deal with ambiguity

If you are looking to take the next step in your career, we want to hear from you!

As part of your application with Telstra, you may receive communications from us on +61 440 135 548 (for job applications in Australia) and +1 (623) 400-7726 (for job applications in the Philippines and India).

When you join our team, you become part of a welcoming and inclusive community where everyone is respected, valued and celebrated. We actively seek individuals from various backgrounds, ethnicities, genders and disabilities because we know that diversity not only strengthens our team but also enriches our work. We have zero tolerance for harassment of any kind, and we prioritise creating a workplace culture where everyone is safe and can thrive. 

As part of the hiring process, all identified candidates will undergo a background check, and the results will play a role in the final decision regarding your application.

We work flexibly at Telstra. Talk to us about what flexibility means to you. When you apply, you can share your pronouns and / or any reasonable adjustments needed to take part equitably during the recruitment process.

We are aware of current limitations with our website accessibility and are working towards improving this. Should you experience any issues accessing information or the application form, and require this in an alternate format, please contact our Talent Acquisition team on [email protected] or via the additional contact options found at www.telstra.com.au/careers/diversity-equity-and-inclusion/disability-employment