Who are we?
HubSpot is a leading customer relationship management (CRM) platform for scaling companies. Tens of thousands of customers all over the world use our marketing, sales, and customer success software to grow their businesses. It's our mission to not just help them grow, but to help them grow better.
At HubSpot, our values are deeply ingrained in our culture, creating an environment where everyone is empowered to achieve their best work, no matter their location. While our ANZ office is located in Sydney's vibrant CBD, this role welcomes remote workers from anywhere in Australia.
What’s the role?
Join our dynamic JAPAC team as an Associate Renewals Manager! In this influential role, you'll manage small business customer contracts within the ANZ region, ensuring their inquiries are resolved and contracts renewed with a focus on expansion. Your expertise will maximise customer investments in HubSpot and drive business excellence.
What will you do?
- Skilfully negotiate renewals and contract changes, resolving inquiries and ensuring timely renewals through video meetings, emails, and phone calls.
- Collaborate with sales, customer success, and billing teams to expand accounts and uncover new product opportunities.
- Drive process improvements by advocating for our Contract Management Organisation, providing feedback, and piloting new processes.
- Engage in forecasting discussions and pipeline reviews to align strategies with organisational goals.
Who are you?
- You have 1+ year of prior experience in contract management, renewal management, account management, or in a retention-focused customer service role, or sales.
- You're passionate about delivering exceptional customer experiences.
- You approach challenges with curiosity, creativity, and problem-solving skills.
- You excel in negotiation, communication, and interpersonal skills.
- You're organised, detail-oriented, and adept at managing priorities in a dynamic environment.
- You're a team player committed to nurturing an inclusive and equitable workspace.
What are the benefits?
- Flexible work environment: Choose Home, Office, or Flex!
- Education allowance up to USD$5,000 annually
- Private health insurance allowance & annual fitness reimbursement
- Collaborate with amazing colleagues who embody HubSpot's HEART core values
- 16 weeks of Primary Caregiver Leave and 6 weeks of Secondary Caregiver Leave
- Explore more of our amazing benefits on the HubSpot website
At HubSpot, our culture thrives on a shared passion for our mission and metrics. We foster a culture of growth-minded individuals whose values are centered around good judgment and customer-centric solutions. Our employees embody HEART: Humble, Empathetic, Adaptable, Remarkable, Transparent.
We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you.
If you need accommodations or assistance due to a disability, please reach out to us using this form. This information will be treated as confidential and used only for the purpose of determining an appropriate accommodation for the interview process.
At HubSpot, we value both flexibility and connection. Whether you’re a Remote employee, or work from the Office, we want you to start your journey here by building strong connections with your team and peers. If you are joining our Engineering team, you will be required to attend a regional HubSpot office for in-person onboarding. If you join our broader Product team, you’ll also attend other in-person events such as your Product Group Summit and other gatherings to continue building on those connections.
If you require an accommodation due to travel limitations or other reasons, please inform your recruiter during the hiring process. We are committed to supporting candidates who may need alternative arrangements
Germany Applicants: (m/f/d) - link to HubSpot's Career Diversity page here.
India Applicants: link to HubSpot India's equal opportunity policy here.
About HubSpot
HubSpot (NYSE: HUBS) is a leading customer relationship management (CRM) platform that provides software and support to help businesses grow better. We build marketing, sales, service, and website management products that start free and scale to meet our customers’ needs at any stage of growth. We’re also building a company culture that empowers people to do their best work. If that sounds like something you’d like to be part of, we’d love to hear from you.
You can find out more about our company culture in the HubSpot Culture Code, which has more than 5M views, and learn about our commitment to creating a diverse and inclusive workplace, too. Thanks to the work of every employee globally, HubSpot was named the #2 Best Place to Work on Glassdoor in 2022 and has been recognized for its award-winning culture by Great Place to Work, Comparably, Fortune, Entrepreneur, Inc., and more.
Headquartered in Cambridge, Massachusetts, HubSpot was founded in 2006. Today, thousands of employees across the globe work remotely and in HubSpot offices. Visit our careers website to learn more about the culture and opportunities at HubSpot.
By submitting your application, you agree that HubSpot may collect your personal data for recruiting, global organization planning, and related purposes. HubSpot's Privacy Notice explains what personal information we may process, where we may process your personal information, our purposes for processing your personal information, and the rights you can exercise over HubSpot’s use of your personal information.
