Connect and Assure Specialist

Build your career and Australia’s future.

Not many people can say they are working on building Australia’s future. With us you’ll be doing just that, leaving a legacy for all Australians. Plus, there’s equal employment, great training, and true flexible working arrangements.  

A fantastic opportunity has arisen for two Connect and Assure Specialists, reporting to the Team Leader, Connect and Assure.

A bit about your role

The Connect and Assure Specialist sits within the Enterprise and Business Delivery Connect and Assure Team. Connect and Assure specialist is accountable for end-to-end ownership and Technical Case Management of business customer orders and incidents to drive timely and efficient outcomes that result in a strong customer experience of nbn services. The Connect and Assure Specialist will be critical to delivering an end-to-end business grade service through front and back of house functions that support nbn’s Business Customers.

The role involves managing communications across stakeholders, diagnosing and resolving issues, and continuously improving operational processes. The position operates within a shift rotation without direct people management responsibilities.

A bit about you

The ideal candidate has experience supporting business customers in an operational environment, with strong technical knowledge of telecommunications technologies (FTTN/B, FTTC, FTTP, HFC) and Tier 2 troubleshooting capability. They bring solid case or account management experience, particularly in customer connections or assurance, along with excellent communication, stakeholder engagement, customer empathy and organisational skills. The role also requires sound decision‑making within defined processes, escalating issues to senior stakeholders when appropriate.

Life at nbn

To be part of nbn is to be part of something bigger. There’s so much more from here. Our pioneering spirit drives us forward every day. Together, we help lift the digital capability of the nation by building and connecting Australia’s best fibre infrastructure into homes and businesses, plus places and things, everywhere. We’re continuing to create Australia’s network—a network made for more. Not just a way for everyone to do the things they love but transforming the way they do them.

A more inclusive working world

nbn is committed to an inclusive, flexible, and supportive workplace where everyone can feel heard, valued, and respected. We believe diverse perspectives are the key to unlocking greater outcomes and encourage applications from people of all ages, nationalities, abilities, and cultures. That's why we have a Reconciliation Action Plan, Accessibility & Inclusion Plan, offer 18 weeks of paid parental leave, are a Pride in Diversity Platinum Employer, and have active employee-led diversity pillars. Click here to see our list of employee benefits and why we're recognised as a WORK180 Endorsed Employer for Women.

Equal Opportunities for All

We champion equal opportunities for all employees. If you have any accessibility requirements and would like to discuss adjustments for the recruitment process, please don’t hesitate to contact us by emailing [email protected] or calling our Recruitment Accessibility Enquiry Line at +61 2 8918 9990. Please note, this line is dedicated to accessibility-related enquiries for the purposes of recruitment, and only enquiries related to accessibility adjustments will be answered. For other matters, please visit our Contact Us page on our website.

Where to from here?

If you think this role might be for you, we want to hear from you. Please apply by following the links and sending in your resume only. We do not require a cover letter or any selection criteria to be addressed.

Please note that this is a permanent position with rostered shifts between 7:00 AM and 7:00 PM and Applications will close at midnight Sunday, 3rd May 2026

To be eligible for this role, you must have full working rights in Australia.