.png)
Welcomes hotel guests, assists with luggage, escorts guests to rooms, explains room features, coordinates transportation, communicates guest needs across departments, supports room moves and special requests, and resolves concerns promptly. The role requires professional presentation, strong communication, physical ability to handle luggage, flexible availability, English proficiency, and knowledge of hotel amenities, local attractions, and transportation options.
Exceptional Hospitality Starts with You
Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! You will be assisting them with their luggage and escorting them to their rooms. You will work closely with the front office, concierge, and other departments to ensure guests’ needs are met promptly and professionally. As a Concierge, you’re not just greeting guests upon arrival - you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
ResponsibilitiesHere’s what you’ll do during a typical day:
- Guest Welcome & Assistance: Greet guests, assist with luggage, and escort them to rooms while providing hotel and local information.
- Luggage Handling: Safely manage guest luggage and ensure proper delivery and storage.
- Room Orientation & Departure: Introduce room features and assist with luggage during check-out.
- Transportation Coordination: Support valet, airport transfers, and other transport needs in collaboration with the front office and concierge.
- Service & Conduct: Maintain a professional appearance and deliver exceptional customer service.
- Cross-Department Support: Communicate guest needs to relevant departments and assist with room moves or special requests.
- Issue Resolution: Address guest concerns promptly and ensure a smooth stay experience.
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
In addition, this role requires the following minimum qualifications:
- past experience in guest service roles, preferable
- Strong communication and interpersonal skills with a guest-focused mindset
- Physically fit to lift and carry luggage safely
- Professional appearance, positive attitude, and enthusiasm for service
- Proficient in English; additional languages are an advantage
- Flexible availability, including nights, weekends, and holidays
- Familiarity with hotel amenities, local attractions, and transport options to provide guests with information
Join an Award-Winning Workplace Culture
At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.
Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.
Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.
Similar Jobs at Hilton
Events • Food • Travel • Hospitality • Hotels & Resorts
Provides food and beverage service across restaurants, bars, banquets, cafes, and room service. Receives and fulfills orders, explains menus and promotions, maintains clean service areas, settles customer accounts, responds to guest inquiries, and supports exceptional hospitality. May serve as a barista, cocktail attendant, or bartender. Requires teamwork, communication, flexibility, food hygiene knowledge, alcoholic beverage knowledge, electronic ordering experience, and cash-handling skills.
Top Skills:
Electronic Ordering Systems
Events • Food • Travel • Hospitality • Hotels & Resorts
Welcomes hotel guests, processes check-ins and check-outs, handles payments and POS transactions, provides hotel and local information, promotes services, resolves guest concerns, and manages guest communications. The role requires hospitality experience, PMS proficiency, strong communication, multitasking ability, flexible availability, and a professional, service-oriented attitude.
Top Skills:
Hotel Property Management Systems (Pms)Point-Of-Sale (Pos) Systems
Events • Food • Travel • Hospitality • Hotels & Resorts
Prepares and presents dishes according to established recipes, supervises line cooks, maintains kitchen hygiene and food safety, monitors ingredient storage and quality, supports food-cost control, and coaches team members. The role also ensures compliance with health, safety, sanitation, alcohol-awareness, and Australian kitchen WHS standards while delivering high-quality hotel dining experiences.
What you need to know about the Melbourne Tech Scene
Home to 650 biotech companies, 10 major research institutes and nine universities, Melbourne is among one of the top cities for biotech. In fact, some of the greatest medical advancements were conceptualized and developed here, including Symex Lab's "lab-on-a-chip" solution that monitors hormones to predict ovulation for conception, and Denteric's vaccine for periodontal gum disease. Yet, the thousands of people working in the city's healthtech sector are just getting started, to say nothing of the tech advancements across all other sectors.
