Compliance Specialist, AU

Block is one company built from many blocks, all united by the same purpose of economic empowerment. The blocks that form our foundational teams - People, Finance, Counsel, Hardware, Information Security, Platform Infrastructure Engineering, and more - provide support and guidance at the corporate level. They work across business groups and around the globe, spanning time zones and disciplines to develop inclusive People policies, forecast finances, give legal counsel, safeguard systems, nurture new initiatives, and more. Every challenge creates possibilities, and we need different perspectives to see them all. Bring yours to Block.
The Role
The Compliance Team works to protect Square, Square Sellers, and enable safe growth across our ecosystem. Square's APAC Transaction Monitoring Team is looking for an operations team member to assist with compliance tasks within the merchant commerce space.
Reporting to the Square's APAC Transaction Monitoring Lead, you will perform detailed analysis and manage compliance queues. You will analyze and manage Compliance cases in accordance with established procedures and identify any non-compliances relating to the Compliance Program and manage accordingly. These functions include supporting know your customer processes and other components of the compliance program as required.
This role is fully remote based in Australia only.
You Will

• Conduct analysis of customer activities for non-compliance in accordance with policy and procedure
• Monitor Compliance Queues and Cases in a timely and effective manner
• Use policies to decision cases and escalate as appropriate
• Maintain or exceed established service level agreements and guidelines
• Manage internal escalations through multiple channels (Internal Communication Systems, Customer Relationship Management systems) from stakeholders
• Conduct analysis of transactional and customer activity for non-compliant activity and escalate suspicious activity as needed
• Advocate for customers and suggesting improvements to Square processes and products
• Assist with the development of policies and program
• Entry level regulatory advice on Square Policies and Procedures
• Undertake small projects and compliance program enhancements
• Participate in team planning and team meetings
• Proactively and positively engage in the team environment and support the compliance team

You Have

• 1-3 years of AML CTF and Compliance Operations Experience
• Australia based (preferably in Melbourne)
• Experience working in a customer-focused environment
• Strong research abilities
• Desire to improve the customer experience
• Passion for Square and interest in the technology industry
• Experience working in a finance or risk environment
• Effective analysis and and investigative skills

Nice to Have

• Relevant tertiary education
• Fin-tech, Banking or insurance industry experience

We're working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to identity or other legally protected class.
We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we're doing to build a workplace that is fair and square? Check out our I+D page .
Block is a globally distributed company and this role will require working with other employees in multiple time zones. You may be required to perform work outside of normal business as part of this role.
Use of AI in Our Hiring Process
We may use automated AI tools to evaluate job applications for efficiency and consistency. These tools comply with local regulations, including bias audits, and we handle all personal data in accordance with state and local privacy laws.
Contact us here with hiring practice or data usage questions.
Every benefit we offer is designed with one goal: empowering you to do the best work of your career while building the life you want. Remote work, medical insurance, flexible time off, retirement savings plans, and modern family planning are just some of our offering. Check out our other benefits at Block.
Block, Inc. (NYSE: XYZ) builds technology to increase access to the global economy. Each of our brands unlocks different aspects of the economy for more people. Square makes commerce and financial services accessible to sellers. Cash App is the easy way to spend, send, and store money. Afterpay is transforming the way customers manage their spending over time. TIDAL is a music platform that empowers artists to thrive as entrepreneurs. Bitkey is a simple self-custody wallet built for bitcoin. Proto is a suite of bitcoin mining products and services. Together, we're helping build a financial system that is open to everyone.