Community Engagement Coordinator

Come shape the future of education with us.

At Compass, we love working with schools and strive to deliver new innovations, functions, and process improvements as new technology becomes available. Our services are specifically designed to improve not only the school process but also community culture and student learning outcomes.

Compass is a product that genuinely provides students, teachers, and parents with an improved educational experience. You can leave at the end of each day knowing you made a difference to a student's education or helped make a staff member’s day just that little bit better.

Our school management ecosystem is now used in more than 5,000 schools across Australia and beyond. We’re joined by over 300+ members of the Compass team, delivering smart school management solutions around the world.

About the Role

The Community Engagement Coordinator is responsible for strengthening Compass’ direct relationships with existing clients by fostering meaningful, ongoing engagement. This role focuses on creating opportunities for connection, collaboration, and shared learning across the Compass client community. Through in-person and virtual events - such as workshops, round tables, pilot programs, and feedback sessions - the Coordinator helps schools deepen their understanding of Compass, gain value from new features, and feel supported as active partners in the product journey. 

This position sits within the Customer Success - Learning & Engagement function because it is client-facing, service-oriented, and centred on delivering value to our current school communities. The role ensures that engagement activities directly translate to improved satisfaction, product adoption, and advocacy within Compass’ existing client base. 

What you’ll do:

• Plan, coordinate and execute client events across Australia including workshops, roundtables, lunch & learns, product feedback sessions and webinars. 
• Oversee event logistics - scheduling, registrations, communications, materials, and post-event follow-up. 
• Manage Compass’ Facebook Community: plan and schedule posts, foster discussions, and drive participation through competitions and campaigns. 
• Develop and maintain an annual engagement calendar that aligns with organisational priorities. 
• Collaborate with Learning Content Specialists to promote learning resources through events and community channels. 
• Partner with Marketing to ensure brand consistency and cohesive client messaging. 
• Collect and report on client engagement metrics to identify areas of opportunity. 
• Support the Head of CS Operations in continuous improvement of Compass’ client engagement strategy. 

Skills & Experience 

• Experience in event management, community engagement or marketing communications is desirable 
• Proven success in delivering engaging in-person and virtual client experiences. 
• Strong interpersonal and relationship-building skills. Excellent organisation and attention to detail. Proficiency with Zoom and Monday.com.
• Confident public communicator with a creative approach to engagement. 

What’s in it for you?

• We come together with our unique strengths to work towards a common purpose - shaping the future of education. When you join our team, you will collaborate with individuals who are passionate, driven, and open to embracing change in a fast-paced environment.
• A flexible working culture.
• Learning & Development opportunities - we want you to grow and get the most out of your role!
• Parental Leave Program for both primary and secondary carers.
• 24/7 access to our Employment Assistance Program (EAP) through the means of face-to-face, livechat and phone support.

It is a really exciting time to join Compass. We are growing and need people who want to grow with us. 

We value individuals who are self-motivated, adaptable, and eager to contribute to the success of our company. Compass is proud to be an equal opportunity employer. We embrace and celebrate diversity and are committed to creating an inclusive environment for all employees.

Prior To Commencing Employment, You Require:

• A valid Employee Working With Children Check
• Verification of unrestricted work rights in Australia, e.g., citizenship, passport, or birth certificate
• A successful National Police Check
• A valid Drivers Licence