Insulet started in 2000 with an idea and a mission to enable our customers to enjoy simplicity, freedom and healthier lives through the use of our Omnipod® product platform. In the last two decades we have improved the lives of hundreds of thousands of patients by using innovative technology that is wearable, waterproof, and lifestyle accommodating.
We are looking for highly motivated, performance driven individuals to be a part of our expanding team. We do this by hiring amazing people guided by shared values who exceed customer expectations. Our continued success depends on it!
Job Title: Commercial Operations Associate
Manager/Supervisor: Helen Wrench
Position Overview: Insulet is a global, innovative health care brand experiencing fast, global growth, expanding into Asia Pacific looking to disrupt the Insulin delivery Industry. This Australia based role offers an exciting opportunity for a Commercial Operations Associate. The purpose of this business-critical role is to manage relationships with our third-party trainers, and suppliers. Assist with all back-end processes to support Insulet reimbursement model. Success in this role will be accomplished through ability to quickly establish a rapport with business stakeholder both internal and external, be highly organized with a keen attention to detail, communicate effectively, learn quickly, and solve problems. The Commercial Operations Associate reports directly to the Commercial Operations Manager and works closely and collaboratively with the business.
Responsibilities:
Management of CPT network inclusive of managing relationships, contracts, relevant documentation, updating Salesforce, processing PR’s and invoices, communication of invoice payments where required, and monthly accrual for finance. Manage/coordinate all aspects of indirect purchasing from purchase requisition through to payment, including supplier creation. Provide support to the AR team with any escalation issues. Responsible for monthly NDSS validation, and invoicing. Provide support to the Customer Operations Lead for controls to support manual process checking, ie billing blocks, PHI invoices sent, and subscription orders approved. Work as part of the larger support team, collaborating with other departments to ensure proactive, superior administrative support. Provide frequent feedback and suggestions to support an environment of continuous process improvement. Perform other duties as assigned.
Education and Experience:
Knowledge of medical device reimbursement from manufacturer or DME perspective (preferred) Knowledge of Accounts Payable and Receivable (preferred) Knowledge of Excel and Reporting (preferred) Salesforce CRM System experience (preferred)
Skills/Competencies:
Relationships: Ability to quickly build rapport and establish trust with others by effective listening and gaining insights by asking appropriate questions. Oral Communication: Ability to express oneself clearly in conversations and interactions. Written Communication: Ability to express oneself clearly in business writing. Fostering Teamwork: Ability and desire to work collaboratively with others on a team. Attention to Detail: Ability to ensure one's own and others' work and information are complete and accurate. Stress Management: Ability to function effectively in a fast-paced environment. Can handle several problems or tasks at once through effective time management and multi-tasking. Ability to maintain flexibility, and able to switch priorities as needed based on business needs. Technical Expertise: Demonstration of depth of knowledge and skill using standard business / office technology and applications. Other Important Skills / Competencies – Flexibility, Organisation, Problem Solving, Analytical Thinking, Initiative, Self Confidence and Customer Orientation
