Commercial Data Analyst

Shape your future with a career at Shell Energy.

Shell Energy combines deep expertise and true innovation to help our electricity and gas customers navigate a rapidly changing market. We’re seeking people who bring the drive to succeed in providing the energy businesses and households need for today and tomorrow.

Shell Energy is seeking a Commercial Data Analyst based in Melbourne to deliver high‑impact insights that support pricing, growth and profitability in our retail energy business. This is an exciting opportunity for a commercially minded analyst who enjoys turning complex data into clear, actionable recommendations.

Reporting to the Commercial Strategy Manager, you will play a key role in analysing customer behaviour, pricing performance and competitor activity across the retail energy market. You’ll work at the intersection of strategy, pricing and data—helping shape commercial decisions in a fast‑moving, competitive environment.

With respect, integrity and honesty you will:

• Analyse customer churn by channel and product, identifying drivers of attrition and opportunities to improve retention
• Track and report on competitor pricing, product changes and market trends, highlighting emerging risks and opportunities
• Support pricing strategy through profitability, network tariff and scenario analysis
• Build dashboards and visualisations to communicate performance, trends and insights to senior stakeholders
• Partner closely with Commercial, Data Insights, Product, Sales and Finance teams to support decision‑making and strategy development
• Develop clear insights and recommendations in complex, ambiguous environments

Here’s what you’ll need to thrive in this role:

You’re a confident analyst who combines strong technical capability with commercial curiosity and clear communication. You enjoy collaborating with stakeholders and challenging assumptions with data‑driven logic.

• Excellent analytical skills with excellent attention to detail
• Advanced Microsoft Excel capability (including complex models and pivot tables)
• Experience using SQL and Python for data analysis and querying
• Ability to explain complex data to a wide range of audiences, including senior leaders
• A proactive mindset, intellectual curiosity and the ability to manage multiple priorities
• Experience in the energy industry (preferred but not essential)
• Bachelor’s degree in Commerce, Finance, Economics, Data, or a related field or equivalent.

Why join our team

Every day, our people bring deep expertise, true innovation to help our customers meet their energy goals.

Here are the top reasons why out people choose us

●        Purpose that is making a positive impact for our customers’ energy future. It’s not just about selling energy; it’s about delivering outcomes for our customers that empower them to stay ahead in a changing market.

●        Work that’s interesting, innovative and high impact. We hope you’ll love the challenge and opportunity to achieve - for our customers and for you.

●        People who bring the expertise and drive to succeed. Our team is respectful, inclusive, and supports connection and collaboration.

Visit our careers site to find out more.

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Shell Energy is an Equal Opportunity Employer that values the diversity of its people. We do not discriminate on the basis of gender, race, religion, colour, national origin, sexual orientation, age, marital status, veteran status or disability.