Clinical Manager

This role is for HomeMade - a related entity of Mable

HomeMade is a related entity to Mable and operate as a completely separate business, however both have a shared vision for self-management. 

We are a health-tech start-up established in 2020, focusing on transforming home care in Australia through our creative approach which is designed to support people in achieving their goals whilst living at home.

Leveraging on our technology platform, we are an approved provider that specialise in self-management. We partner with our customers to create unique support plans that meet their needs and optimise their funds, making the most out of their Home Care Package (HCP). Our approach is simple and keeps people in control of their package, funding, and support.

To find out more, click here.

An exciting opportunity exists to join our team as a Clinical Manager, helping older people to live the life they want. 

Reporting directly to the Head of Quality and Safeguarding you will be working closely with all areas of the business, leading the Clinical team to deliver a high-quality service to the business so that our team members can deliver a positive experience for our customers as they go through all stages of the HomeMade journey.

To be successful in this role, you will be passionate about helping to create a bright future for older Australians.

People & Leadership

• Lead the Clinical team, ensuring effective resource allocation on a daily basis to deliver on clinical priorities
• Supervise, coach and mentor direct reports to ensure a high-performing team environment where team members work to their full potential in a complex mobile/remote workforce environment.
• Communicate performance goals and plans clearly to the Clinical team, reviewing these on an ongoing basis to effectively deliver on business goals and priorities. 
• Maintain oversight of the daily roster of the Clinical team members, including development and testing of the roster. 
• Deliver a high standard of employee experience through a leadership approach that promotes the inclusive culture, vision and values of HomeMade. 

Clinical Governance

• Through audit activities related to clinical care, identify gaps and areas for development and guide the business to formulate effective corrective actions and continuous improvement initiatives.
• Work with the Head of Quality and Safeguarding to ensure that HomeMade clinical services and supports are delivered in accordance with the Aged Care Act and the Strengthened Aged Care Quality Standards.

Strategic Projects and Process Improvement

• Demonstrate a strong understanding of HomeMade’s strategic priorities and how they link to clinical goals and objectives, including as a subject matter expert for strategic projects in areas of specific expertise.
• Ability to support, engage and collaborate with multiple stakeholders (quality, incidents, complaints, customer service and support, product, and payments) across the organisation to identify and lead the delivery of strategic initiatives.
• Collaborate with senior management to establish and implement clinical processes, policies and objectives.
• Work with operational and management teams to translate clinical requirements into practical procedures and documents, and train and coach the teams to deliver.

Your Skills and Expertise

• Current AHPRA registration as a Registered Nurse. 
• Experience in leading or coordinating teams, ideally including coaching for performance and building a positive team culture.
• Demonstrated experience in Home and Community Care, ideally with Aged Care experience.
• Knowledge of Health or Community Aged Care Service requirements; experience working with the Aged Care Quality Standards highly regarded.
• Well-developed understanding of case management in a complex Aged Care, Health or Disability environment.
• Ability to mentor and coach individuals and teams for success.

Who you will be working with

You would be joining our team, a group of people who know they can make a difference to their customers. We are an efficient, contemporary, and customer-focused business that works in a Supportive family-friendly working environment.

The values we live by

🫶🏼PUT PEOPLE FIRST - People and relationships matter most

🪁 FOSTER FREEDOM - Life should be lived in a way that makes sense for you, without unnecessary controls or external restrictions

💖DO THE RIGHT THING - What is fair, honest, open, ethical, and transparent

💡BE BOLD - With a vision to imagine and create a brighter future

Life at HomeMade

🏠 Hybrid set-up - We’re a hybrid workplace, balancing time in the office with remote work.

💕 We care - Be surrounded by a supportive, family-friendly working environment.

🪴 Keep growing with us - Ongoing career development opportunities.

🎉Floating Public Holidays - Our Floating Public Holidays policy is just one way the company demonstrates its commitment to the wellbeing of our people and to creating a culture of greater inclusion.

🌴 Flexi Leave Days - Get one extra paid leave day per quarter for what makes you happy.

❤️‍🩹 Employee Assistance Program - A 24/7 service that includes counselling for you and your immediate family.

👶 Access parental leave - Get 14 weeks of paid leave for primary carers and 6 weeks of paid leave for secondary carers plus superannuation. 

🖥️ Hybrid set up allowance - Create your perfect home office setup! Whether it’s a comfy chair, a second screen, or faster Wi-Fi, we support you in making your home office more comfortable.

We are one

As an organisation we celebrate our diversity and welcome all people regardless of lifestyle, ethnicity, faith, sexual orientation, and gender identity. Aboriginal and Torres Strait Islander people are encouraged to apply.

If this role has stood out to you but you don’t feel like you ‘tick all the boxes’, we strongly encourage you to apply nonetheless. We value diversity across experience and you might well just bring something to HomeMade that we are looking for! 

We are a 2023 Circle Back Initiative Employer – we commit to respond to every applicant.