As a Client Partner, you will lead strategic relationships with major energy clients, manage escalations, ensure client satisfaction, drive growth, and engage with stakeholders at all levels.
Help us use technology to make a big green dent in the universe!
Kraken powers some of the most innovative global developments in energy.
We’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.
It’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future.
About the role
As a Client Partner – Major Accounts, you’ll lead strategic relationships with some of Kraken’s largest utility and energy clients. This is a high-impact role at the intersection of technology, transformation, and sustainability.
You’ll be accountable for four core areas:
1. Executive Account Leadership plus Hands on Day-to-Day Engagement
⚫︎ Serve as a senior strategic partner to C-level+ stakeholders
⚫︎ Dive into the details and roll up your sleeves—working across all levels of complex, dynamic clients
⚫︎ Maintain strong, proactive engagement to ensure delivery, satisfaction, and trust
2. Client Value Realisation
⚫︎ Ensure clients get full value from our products and operating model
⚫︎ Connect the dots between our tech, cultural transformation approach, and their evolving needs
3. Major Escalation Management
⚫︎ Manage clients through escalations for critical issues
⚫︎ Partner closely with Technical Account Managers and Support to drive resolution and protect and cultivate relationships
4. Commercial Management & Growth
⚫︎ Manage commercial relationships and deliver to new business development and/or revenue targets
⚫︎ Identify and shape early-stage growth opportunities across the portfolio
What you’ll be doing
- Own client relationships end-to-end, from strategic alignment to commercial execution
- Drive regular executive engagement and joint governance (e.g. QBRs)
- Partnering with TAMs and Client teams to deliver on going value
- Developing product feedback loops, aligning Kraken’s delivery and product teams with client priorities
- Influencing product and client roadmaps
- Travel regularly to client sites and Kraken offices as needed
What you'll bring
- Enterprise client leadership – Hands-on experience with complex B2B tech account management, sales and/or delivery; quota-carrying or P&L experience a plus
- Transformation mindset – Ability to guide clients through operational and cultural change, with a consultative, pragmatic style
- Tech/Product fluency – Strong understanding of SaaS businesses; ideally with engineering or product experience
- Energy and Utilities sector knowledge – Experience in utilities or energy retail and/or similar sectors (e.g. telecom, banking) that have undergone digital transformation
- Executive presence – Trusted advisor to senior leaders; able to influence and challenge constructively
- Cultural fluency – Business Fluent English required; Business mastery of second language supporting work across our customer geographies (e.g. Spanish, French, Germany, Japanese) is also a plus, as well as appreciation for cross-cultural dynamics
Kraken is a certified Great Place to Work in France, Germany, Spain, Japan and Australia. In the UK we are one of the Best Workplaces on Glassdoor with a score of 4.7. Check out our Welcome to the Jungle site (FR/EN) to learn more about our teams and culture.
Are you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. If you have any specific accommodations or a unique preference, please contact us at [email protected] and we'll do what we can to customise your interview process for comfort and maximum magic!
Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Kraken, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status. U.S. based candidates can learn more about their EEO rights here.
Our (i) Applicant and Candidate Privacy Notice and Artificial Intelligence (AI) Notice, (ii) Website Privacy Notice and (iii) Cookie Notice govern the collection and use of your personal data in connection with your application and use of our website. These policies explain how we handle your data and outline your rights under applicable laws, including, but not limited to, the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Depending on your location, you may have the right to access, correct, or delete your information, object to processing, or withdraw consent. By applying, you acknowledge that you’ve read, understood and consent to these terms
Top Skills
SaaS
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