Ready to make an impact?
Are you a dynamic, high-energy individual who thrives on driving change, inspiring stakeholders, and delivering exceptional customer experiences? Do you love the challenge of simplifying complex solutions and turning them into game-changing opportunities? If you're a proactive go-getter with a passion for project management and customer success, we want you on our team!
Why WEX?
At WEX, we move fast, think big, and empower our people to push boundaries. As a Client Onboarding Program Manager, you’ll play a pivotal role in shaping the customer journey, ensuring seamless onboarding, and driving organic growth. We offer a competitive salary, hybrid work flexibility, and a vibrant culture in the heart of Melbourne’s CBD.
Your Role
Reporting to the Head of Program Management, you'll be the driving force behind our customer delivery strategy. Your ability to build relationships, simplify technical solutions, and rally cross-functional teams will be key to your success. This role is all about energy, innovation, and execution.
What You’ll Do
Lead high-impact customer onboarding and change projects with rigor and precision—governance, stakeholder mapping, risk management, and all.
Shake things up by streamlining processes and optimizing customer integration using cutting-edge technology.
Drive pre-sales and organic growth opportunities, working closely with Sales and the Program Office.
Deliver engaging product demonstrations that showcase real-world benefits to all levels, from managers to executives.
Own and enhance the customer experience, ensuring fast-tracked implementations and maximizing revenue opportunities.
Collaborate with internal teams to embed solutions into customer operations, ensuring a smooth transition from onboarding to go-live.
Facilitate solution workshops that uncover new opportunities and create real value for our clients.
Build and maintain strong relationships across all levels of our customers’ organizations, becoming a trusted advisor and champion for their success.
What You Bring
A natural ability to energize stakeholders and create excitement around solutions.
Proven experience in customer management, project delivery, and change management.
Strong technical acumen—able to simplify complex solutions and make them compelling.
Exceptional communication and interpersonal skills—you're a master at influencing and inspiring action.
A problem-solving mindset with the agility to adapt to changing needs and priorities.
A track record of driving results, accelerating sales cycles, and delivering outstanding customer experiences.
If you’re looking for a role where you can truly make an impact—leading with energy, innovation, and passion—this is it. Join us at WEX and be part of something extraordinary.
