Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault, and sell millions of record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. We’re always on the lookout for talented people to join our growing team.
Our services span collectible trading cards, autographs, comic books, coins, video games, event tickets, and memorabilia. Our subsidiaries include PSA, PCGS, Beckett, SGC, and Card Ladder.
Since our founding in 1986, we have graded and authenticated millions of items. We employ more than 3000 people across our headquarters in Santa Ana, California and offices in New Jersey, Texas, Florida, Japan, Shanghai, Hong Kong, Canada, Mexico, Germany, and France.
We’re looking for a Claims Investigator to join our Collectors Claims team, providing essential assistance to our customers during their times of need. Our team's core responsibility revolves around efficiently handling claims for customers who may have encountered damage or loss of their items during their return journey. In this role, your primary emphasis will be serving as the central liaison for our customers whenever they must navigate the complexities of a claim related to their collectibles. Your key responsibilities will involve guiding customers through the claims process through effective communication via both phone and email.
You’ll report to the Claims Manager and work from our Santa Ana, CA corporate headquarters.
What You’ll Do:
Review and analyze camera footage to determine the whereabouts of missing items and investigate the cause of any damage
Conduct chain of custody investigations to trace each stage of an item’s handling, ensuring accountability and accuracy in item tracking
Accurately document findings and maintain notes to inform stakeholders of updates and progress
Draft detailed, clear, and accurate reports outlining investigation results, observations, and conclusions
Identify and document trends observed while reviewing footage, providing insights for preventive measures
Deliver exceptional internal customer service by promptly addressing inquiries and concerns related to item status
Collaborate closely with other departments to confirm and refine handling and storage procedures
Who You Are:
High school diploma or equivalent; college degree preferred
2+ years of customer service or administrative experience
Previous experience in surveillance or security would be an asset
Ability to work independently and collaboratively in a fast-paced environment
Excellent organization and communication skills, both verbal and written
Ability to manage time while prioritizing multiple tasks.
Exceptional attention to detail and a commitment to producing high-quality work
Proficient in Microsoft Word, Excel and Google Suite Products
Knowledge of SalesForce would be an asset
Physical Requirements:
Computer Use: Typing, mouse work, and sitting and looking at a computer potentially for long periods of time
Hand Use: Regular hand use for various tasks
Hearing Requirements: Ability to hear alarms, signals, and verbal instructions
Lifting and Carrying: Ability to lift, carry, and move materials up to 40 pounds
Phone Answering: Talking on the phone and texting may be required, as well as manual dexterity to operate a computer and phone system efficiently
Sitting or Standing: Ability to sit or stand for extended periods of time
Hourly Rate:
The reasonable estimated hourly range for this position is $21.50-$23. Actual compensation varies based on a variety of non-discriminatory factors, including location, job level, prior experience and skill set.
Reasons To Join Us:
Health Insurance: All full-time employees are eligible to enroll in Medical, Dental, and Vision
Additional Benefits: Full-time employees are eligible for fertility, commuter, and educational assistance benefits
401(K) Matching Plan: We are proud to offer a competitive 401k matching plan to our employees to support their future financial goals
Vacation: All full-time employees are eligible for paid vacation
Holiday Pay: All regular, full-time employees are eligible for ten company paid holidays
Employee Discounts: Employees receive discounts on select grading services for approved submissions
Flexible Hours: Many of our teams offer flexible schedules with varying shifts and will work with you to accommodate your needs
Fun Working Environment: Our team members are invited to participate in celebrations, holiday events, and team building activities
Candidates must be authorized to work in the United States.
Collectors uses e-Verify to validate your ability to work legally in the United States.
We are aware that there are instances where individuals are receiving job offers that fraudulently allege to be from Collectors or one of our business units. This type of fraud can be carried out through false websites, through fake e-mails claiming to be from the company or through social media. We never ask for personal information such as your bank account, Social Security numbers or National IDs, nor do we send or request payments for the purchase of business-related equipment. If you suspect fraud, please reach out to [email protected].
We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We believe that a team that represents a variety of backgrounds, perspectives, and skills will better service the diverse community of collectors we support.
If you require an accommodation to apply or interview with us due to a disability or special need, please email [email protected].
U.S. residents: for disclosures relating to personal information we collect during the employment application and recruitment process, please see our Privacy Notice for U.S. Applicants.
If you are based in California, you can read information for California residents here.
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