Our Why
Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.
About the Role (your why)
We are seeking a Citrix Engineer to join our specialist support and projects team. You’ll interact directly with customers and other members of the Datacom teams to support technology-based solutions. You’ll be responsible for the support of Citrix environments, within contracted time frames and service level agreements. This support will involve remote support and ad-hoc onsite visits when required and participate in an on-call roster for after-hours support. You will also be responsible for requirements gathering and working on Citrix and NetScaler projects for our customers.
Our offices are based in Adelaide, Brisbane, Canberra, Melbourne, Perth and Sydney. We like to bring people together in person when we can, but we are mindful of the benefits of having a hybrid mix of working in the office and from home for work/ life balance.
What You’ll Do
This is an excellent technical opportunity, joining a fantastic team of peers with opportunity to take your career to new heights! You will be part of our extensive technical operations business who support each other working collaboratively across locations. You’ll be providing technical maintenance, support services within agreed service levels along with maintaining technical documentation. You will also be using tools and processes to deliver services to customers to ensure their service level agreements are met, proactively managing their infrastructure and driving service process improvement. Utilising your expertise in Citrix and NetScalers to scope and work on projects is also a part of the role. Sharing your knowledge and expertise through coaching others in the team is also a great way to contribute to this growing specialist practice at Datacom.
We are a pretty agile company, and are keen to respond to customer, technology and internal stakeholders’ changing requirements and this can mean we evolve in our roles to meet those needs.
What You’ll Bring
To be successful in this role you’ll bring at least 3 years' experience as a System Engineer with expertise in Citrix and NetScaler technologies. Experience and background supporting Windows Server, infrastructure applications, and cloud technologies is also needed.
Your technical experience must include:
- Citrix DaaS/Virtual Apps and Desktops Administration and configuration
- Citrix Netscaler Administration and configuration
- User profile management via UPM, FSLogix, and Ivanti DesktopNow
- Windows Server Systems Administration, including Active Directory, Group Policy, and Patch Management
- Knowledge with Microsoft Server technology products
- Managing workloads and resources with public cloud environments (Azure and AWS)
- Managing virtual environments utilising infrastructure such as VMware vSphere and Microsoft Hyper-V
- Sound knowledge of backup and disaster recovery methodologies using tools such as Veeam, NetBackup and CommVault.
Your customer focus and communication skills will be a strength, along with an ability to develop and maintain productive internal and external relationships, partnerships and networks. We are keen to hear of your troubleshooting, problem-solving experience, your understanding of public cloud platforms and agile operations.
Why Join Us Here at Datacom?
Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.
We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.
#LI-Hybrid
