Case Manager - LTM - Workers Compensation

Job Description:

About the role

As a Long Tail Case Manager responsible for managing claims beyond 78 weeks in workers' compensation, your role becomes more focused on ensuring ongoing support and reviewing the entitlements of injured workers. Here’s how you can effectively manage these responsibilities:

Entitlement Determination: Beyond 78 weeks, you’ll need to review whether injured workers are still entitled to weekly payments and ongoing medical expenses. This involves assessing medical reports, rehabilitation progress, and any vocational assessments to determine the worker’s capacity to return to work.

Communication and Customer Service: Excellent communication is at the core of your role. You'll be the main point of contact for injured workers, employers, and healthcare providers. Clear, empathetic communication helps build trust and ensures all parties are informed about the claim status, treatment plans, and return to work expectations.

Coordination of Medical Treatment: You'll work closely with healthcare providers to ensure injured workers receive appropriate medical treatment. This may involve approving treatment plans, scheduling appointments, and monitoring progress to facilitate recovery.

Payment Processing: Timely processing of payments for medical treatment, disability benefits, and other expenses related to the claim is essential. Accuracy and efficiency in financial transactions demonstrate professionalism and support to injured workers during their recovery.

Case Conferences and Reviews: Participating in case conferences with stakeholders, including injured workers, employers, insurers, and legal representatives, helps in evaluating progress and making informed decisions about the claim.

Documentation and Compliance: Maintain accurate records of all interactions, decisions, and progress related to each claim. Ensure compliance with regulatory requirements and company policies to protect the interests of all parties involved

Continuous Learning and Improvement: Stay updated with industry trends, legal changes, and best practices in workers' compensation case management. Continuous learning enhances your ability to provide effective support and navigate complex situations.

By focusing on these responsibilities with empathy, professionalism, and a commitment to excellence, you can effectively manage your portfolio of workers' compensation claims and support injured workers in their journey.

Required Skills and Qualifications:

• Strong analytical and reasoning skills.
• Ability to plan and organize work effectively to manage timeframes and priorities.
• Experience working concurrently across multiple technology platforms.
• High level of organizational skills and attention to detail.
• Excellent written and interpersonal communication skills.
• Ability to work effectively within a team in an office-based environment.
• Exceptional customer service skills with a focus on delivering high-quality outcomes.
• Sensitivity to issues related to people with medical, cultural, and social needs.
• Australian Citizenship or Permanent Residency required.

Preferred Qualifications:

• Previous experience in workers' compensation case management or a related field.
• Knowledge of workers' compensation legislation and regulatory requirements.
• Relevant qualifications in allied health, social work, or a related discipline.

Hybrid working arrangements

In alignment with our commitment to fostering a flexible and dynamic work environment, we have adopted a hybrid working approach that acknowledges the importance of in-person collaboration while recognising that the determination of your work location will be based on a range of factors to ensure both individual preferences and operational requirements are met.

About DXC 

DXC provides policy and claims management services to government and organisations across Australia. Previously known as Xchanging, we support organisations and those injured at work throughout the entire claims process. Based on decades of experience our policy and claims teams have an impressive track record of reliable service. 

DXC is committed to building better futures for our customers, colleagues, the environment, and our communities. We take care of each other and foster a culture of inclusion, belonging and corporate citizenship. 

At DXC, our more than 130,000 employees in 70-plus countries are entrusted by our customers to deliver what matters most. 

Our culture and benefits

DXC is committed to building better futures for our customers, colleagues, environment, and communities. We take care of each other and foster a culture of inclusion, belonging and corporate citizenship. We put this to action developing and implementing societal initiatives within our Social Impact Practice. #WeAreDXC

As an employer of choice, our “people first” philosophy means we offer competitive remuneration, benefits, training, and career opportunities that reflect our commitment to improving the lives of our employees, and the communities in which we live and work.

We are an equal opportunity employer

DXC is proud to be an equal opportunity employer and we welcome submissions from people from all walks of life. We celebrate our diversity and recognise it is the unique contributions of our people that give us our edge. We stand by the ‘bring your whole-self to work’ philosophy. It is our inclusive culture that powers our results, and our company grows only if our people grow

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.