Capability consultant

Job Description:

What will your day look like?

• Manage and develop customer relationships and perceptions to achieve mutual goals.
  
• Product design and gap analysis to standard product functionality.
  
• Liaise with onshore and offshore development teams to deliver robust solutions on time.
  
• Demonstrate the ability to plan, prioritize and organize your time, project schedules and multiple project activities.
  
• Serve as a bridge between stakeholders in business and technology. Collaborate with stakeholders to analyse and validate business requirements
  
• Communicate concepts to both technical and non-technical stakeholders
  
• Participate in user meetings to gain understanding of customers’ processes, requirements, and issues to offer solutions and continuous enhancements
  
• Participate and understand all the project phases (Planning/Designing, Development/Configuration, System Test, Integration, Functionality Testing and UAT, Deployment, Post-go live support/Hypercare) in an agile SaaS environment
  
• Drive and/or participate in the requirements confirmation discussions / requirements gathering workshops
  
• Run workshops with stakeholders and leaders to analyse and design solutions for associated business processes and applications.  Handle gaps detected during prototyping.
  
• Work with the business to design or evaluate a breakdown of businesses processes to identify and link functional and non-functional requirements.
  
• Collect information, analyse requirements and solve problems, providing technical and operational support.
  
• Manage and engage stakeholders including customers and vendors.  Build relationships, networks, vendor contracts, etc.
  
• Perform fit-gap analysis as needed: Analyse and assess the feasibility of stakeholder requirements, impacts and gaps in the standard delivered functionalities of SAP SuccessFactors and extended applications (including ServiceNow).
  
• Configure and implement SuccessFactors prototypes to meet business requirements, and participate in overall configuration management
  
• Participate in the accurate updating of Configuration Workbooks
  
• Perform unit testing and drive and/or participate in User Acceptance Testing and System Integration Testing as needed.  Participate in defect management of issues identified
  
• Conduct system walkthroughs / demos to explain the current configuration functionalities of each iteration 
  
• Participate in the data conversion process (extraction-transformation-loading) as applicable
  
• Assist with cutover planning and execution
  
• Responsible for the knowledge transfer of business implications and detailed requirements to the application developer(s), project manager(s) including status reporting as required.
  
• Provide post go-live support and application maintenance support
  
• Take active responsibility for agreeing on Resolution dates and resolving open queries
  
• Participate in identifying areas for improvement / best practices
  
• Identify and analyse risks and issues for the program or project portfolio in conjunction with project managers.
  

Client Relationship Development and Management

• Build long-term relationships with key stakeholders
  
• Managing stakeholder relationships and communications at all stages of the project.
  
• Continuously support the development of our service offering and value proposition for the T&C Technology team.
  
• Collaborate with Subject Matter Experts across the business to extract required knowledge
  

Must Have:

• Extensive Implementation / Support experience in SAP SuccessFactors Employee Central, Talent Management and Development.
  
• Extensive Data experience in SAP SF and HR IT, People Operations.
  
• Good working knowledge of ServiceNow HR Service Delivery Module and Employee Centre
  
• Moderate experience as a Human Resource business user, or another HR role.
  
• At least 3 implementations of SAP SuccessFactors working as a Talent Management (Performance and goals, Succession and Learning and Development) lead functional consultant.
  
• Understanding of the unified SuccessFactors solution and the touch points with other SF modules (e.g. Learning, Talent, Recruiting etc.).
  
• Experience in all aspects of SuccessFactors HCM implementation/Continuous Improvement including requirements gathering, fit or gap analysis, functional design development, user acceptance testing, training and deployment activities
  
• Experience on working with stakeholders on requirements and business process definition, Software Development/Systems Integration and Application Support
  
• Ability to document and present solutions using various methods (people facing, presentations, and demos)
  
• Knowledge of HR business process design and development 
  
• Previous consulting experience working with global companies / Exposure to Internal project work
  
• Good analytical skills to help our stakeholders to find best solutions for their business requirements
  
• Good interpersonal skills, including strong verbal and written communication
  
• Able to work under pressure without any supervision, and a good team player
  
• Proven ability to work creatively and analytically in a problem-solving environment.
  
• Excellent leadership and interpersonal skills.
  
• Planning and coordinating of own and/or team's work activities to meet commitments and quality expectations.
  
• Strong communication skills (speaking, writing, listening) 
  
• Excellent presentation, communication and negotiation skills 
  
• Good knowledge of HCM concepts and HR processes
  
• Employee experience mindset and human centred design principles 
  

Here’s what you’ll need:

Experience, Expertise and Certification/s:

• SAP SuccessFactors Talent Management module
  
• SAP SuccessFactors Succession and Learning and Development
  
• SAP SuccessFactors Employee Central module a plus
  
• Clear understanding of the data elements and structures underlying