C&I Operations Administrator

Shape your future with a career at Shell Energy.

Shell Energy combines deep expertise and true innovation to help our electricity and gas customers navigate a rapidly changing market. We’re seeking people who bring the drive to succeed in providing the energy businesses and households need for today and tomorrow.

Join Shell Energy’s C&I Gas Retail team in a pivotal operations role supporting Commercial & Industrial customers across their full lifecycle. This is more than administration, you’ll be at the centre of customer operations, ensuring service excellence, resolving complex billing and transfer queries, and supporting a high-performing sales team in a fast-paced energy market.

If you’re organised, proactive and thrive on delivering high-quality outcomes under pressure, this is an opportunity to build your career within one of Australia’s leading business energy retailers.

Key Responsibilities

• Manage daily operational tasks and stakeholder queries across the C&I Gas portfolio

• Resolve service orders, transfers and billing exceptions within agreed service levels

• Provide operational and administrative support to the C&I Sales team

• Deliver accurate reporting and support continuous process improvement initiatives

• Maintain and support standard operating procedures within Gas Retail Operations

• Collaborate across internal teams to ensure exceptional customer outcomes.

What You’ll Bring

• Experience in an operations, administration or customer-focused role (energy retail highly regarded)

• Strong problem-solving skills with high attention to detail

• Ability to prioritise, multitask and meet tight deadlines

• Confident stakeholder engagement skills across phone and email channels

• Proficiency in Microsoft Office (Excel capability advantageous)

• A proactive mindset with the ability to work both independently and within a team.

Why join our team

Every day, our people bring deep expertise, true innovation to help our customers meet their energy goals.

Here are the top reasons why out people choose us

●        Purpose that is making a positive impact for our customers’ energy future. It’s not just about selling energy; it’s about delivering outcomes for our customers that empower them to stay ahead in a changing market.

●        Work that’s interesting, innovative and high impact. We hope you’ll love the challenge and opportunity to achieve - for our customers and for you.

●        People who bring the expertise and drive to succeed. Our team is respectful, inclusive, and supports connection and collaboration.

Visit our careers site to find out more.

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Shell Energy is an Equal Opportunity Employer that values the diversity of its people. We do not discriminate on the basis of gender, race, religion, colour, national origin, sexual orientation, age, marital status, veteran status or disability.