Business Services Supervisor

Lineage is the world's largest temperature-controlled industrial REIT and logistics solutions provider, with a global network of over 400 facilities, spanning 25 countries across North & South America, Europe and Asia-Pacific.

Working a Lineage is not just a job - it's an opportunity to innovate and put your mark on how food moves from the farm to dinner tables around the world. As a member of the Lineage team, you are a critical link in the food supply chain.  

The Asia-Pacific region currently includes Australia, New Zealand, Vietnam, Sri Lanka and Singapore employing nearly 3000 team members.

We are now looking to appoint a Business Services Supervisor at our high-performing Laverton facility, an important administration leadership role that directly supports our operations, our customers and our people — every day.

This is an opportunity to lead an experienced administration team, shape exceptional customer service outcomes and support a site that plays a critical role within Australia’s cold-chain network.

The roster for this position is Monday to Friday, 10am to 6pm.

As our Business Services Supervisor, you’ll oversee and coach a busy operational administration team, ensuring the smooth flow of customer orders, invoicing, stock file maintenance, reporting and site support activities.

You’ll be the go-to problem solver — partnering closely with Shift Supervisors and operational leaders, liaising directly with customers and ensuring our service delivery is accurate, timely and consistently excellent.

If you are a confident people leader with strong operational administration experience — and you thrive in environments where no two days are the same — this is a career move that will grow your capability and broaden your operational impact.

• Coaching and developing Business Services Representatives to deliver exceptional admin and customer service outcomes.

• Overseeing daily administration activities, including customer orders, receipts, invoicing and purchase order accuracy.

• Developing strong relationships with customers — handling escalations, supporting meetings and ensuring a high standard of service.

• Maintaining customer master data, support stocktakes and assist in the resolution of inventory queries or variances.

• Working closely with operational leaders to support daily productivity and site performance.

• Ensuring site supplies, PPE, uniforms and consumables are maintained.

• Participating in safety initiatives, data entry and compliance activities across FSANZ, HACCP and CoR.

• Fostering a safe, high performing, engaged team culture that embraces continuous improvement and service excellence.

• Extensive experience in a similar operational admin or customer service leadership role.

• A track record in supervising and coaching small to medium teams.

• Excellent understanding of customer orders, stock movements, inventory queries and invoicing processes.

• Well-developed communication, problem-solving and influencing skills.

• Ability to manage competing priorities, maintain accuracy and stay resilient in a fast-paced environment.

• Knowledge of the logistics / supply chain environment (advantageous).

• Proficient IT capability across Microsoft Office and WMS/TMS platforms.

At Lineage, you’re part of something bigger. You’re helping to feed the world.

We live our values every day — Safe, Trust, Respect, Innovation, Bold and Servant Leadership — and we’re committed to supporting teams who are passionate about doing meaningful work while continuously improving how we operate.

In return, you’ll be supported by leaders who invest in your growth, provide genuine development pathways, and empower you to make decisions that matter.

Why Lineage?
 

Lineage is more than just a cold storage logistics business. We’re focused on being a vibrant, innovative and progressive employer where all our teams work safely, harmoniously and efficiently toward a common purpose - transforming the food supply chain to eliminate waste and help feed the world.

Lineage is dedicated to building a diverse, inclusive and authentic work environment and encourages applicants from all backgrounds to apply.