Our not-so-secret sauce.
Award-winning, inclusive, Top Workplace culture doesn’t happen overnight. It’s a result of hard work by extraordinary people. The industry’s brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can make your mark as the Head of Business Relationship Management at MMA.
Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With offices across North America, we combine the personalized service model of a local consultant with the global resources of the world’s leading professional services firm, Marsh McLennan (NYSE: MMC).
A day in the life.
As a Business Relationship Manager, you will be responsible for:
- Fostering and managing relationships between MMA and its key stakeholders, including clients, partners, and internal teams.
- Developing and implementing strategies that enhance stakeholder engagement and satisfaction, ensuring that business needs are understood and met effectively.
- Partnering with business units to identify pain points, strategic themes, and KPIs
- Developing product and technology roadmaps focused on delivering strategic value and business outcomes
- Liaising between Tech and Business teams to create Business and Product Requirements and maintaining visibility into the broader integrated technology roadmap to optimize solutions
- Experience design - ensuring that interactions with stakeholders are seamless and impactful. You will also prioritize requests and align them with organizational capabilities and resources.
- Customer Focus-will leverage various customer feedback methodologies and qualitative assessments to drive innovation and incorporate the voice of the customer into solutions.
- Monitoring stakeholder feedback will be key to identifying areas for improvement, and you will implement strategies that drive customer satisfaction. Staying informed about industry trends and best practices and continuously refining our approach to business relationship management
Our future colleague.
We’d love to meet you if your professional track record includes these skills:
- Business Acumen: Deep understanding of business operations and processes, with the ability to translate organizational needs into actionable strategies and initiatives
- Communication Skills: Exceptional verbal and written communication skills, with the ability to influence and persuade stakeholders across various levels of the organization
- Strategic Partnership Development: Proven experience in developing and nurturing strategic partnerships with stakeholders across various functions, ensuring effective communication and alignment of goals
- Stakeholder Engagement: Experience engaging with both internal and external stakeholders, effectively communicating complex concepts and facilitating discussions to drive consensus and collaboration
- Project Management: Familiarity with project management methodologies to support the successful delivery of initiatives that meet business needs and objectives
- Change Management: Experience in leading change management efforts, ensuring smooth transitions and stakeholder buy-in for new processes and initiatives
- Problem-Solving Skills: Strong analytical and problem-solving abilities, with a track record of identifying and addressing challenges that impact business performance and relationships
- Experience Design: Expertise in experience design principles, ensuring that stakeholder interactions are engaging and aligned with organizational goals
- Product Management: Experience in defining Product requirements and collaborating with Technical, Data, and Development teams to identify solutions.
These additional qualifications are a plus, but not required to apply:
- Bachelor’s degree in Business Administration, Management, or a related field; MBA preferred
- 5+ years of experience in business relationship management, client services, or a related field
We know there are excellent candidates who might not check all of these boxes. Don’t be shy. If you’re close, we’d be very interested in meeting you.
Valuable benefits.
We value and respect the impact our colleagues make every day both inside and outside of work. Our culture promotes colleague well-being through robust benefits programs and resources, professional and personal development opportunities, and fulfillment through meaningful work.
Some benefits included in this role are:
- Generous time off, including personal and volunteering
- Tuition reimbursement and professional development opportunities
- Remote work
- Charitable contribution match programs
- Stock purchase opportunities
To learn more about a career at MMA, check us out our website or flip through recruiting brochure.
Follow us on social media to meet our colleagues and see what makes us tick:
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Who you are is who we are.
We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams.
Marsh McLennan and its affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.
The applicable base salary range for this role is $87,800 to $153,700.The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs.Applications will be accepted until:February 28, 2026
