At Iress, we make things happen
We believe technology should help people perform better every day. Since our beginning in 1993, people across financial services have trusted us to take their performance to the next level. More than 10,000 businesses and 500,000 people use our software, from the world’s most iconic financial services brands to advice firms of all sizes, banks, insurers, investment managers, traders and brokers. Iress is one of Australia’s largest technology companies and employs more than 1,100 people across Australia, The United Kingdom, Africa, Canada, New Zealand and Asia.
Build your career at Iress!
Are you a strategic thinker with a passion for driving customer focused outcomes? We’re on the look out for a Business Manager, Customer Strategy to join our Wealth team, partnering directly with the EGM - Customer APAC to deliver on key initiatives that enhance client advocacy, operational excellence, and strategic alignment across the business.
This is a unique opportunity to step into a high impact, fast paced role where your influence will be felt across the entire customer function. If you love shaping strategy, enabling executive effectiveness, and being at the centre of cross functional execution, this role is for you.
Some of the amazing things you’ll be involved in
Acting as a strategic partner and trusted advisor to the EGM, shaping priorities, supporting executive decision-making, and advancing customer-centric initiatives.
Owning the operating rhythm of the Customer function, from leadership meetings to quarterly reviews and board-level reporting.
Coordinating delivery of strategic initiatives that improve client outcomes, advocacy, and alignment across APAC.
Partnering with Sales, Customer Success, and Product teams to ensure strategic focus reflects evolving client needs and market dynamics.
Leading preparation of compelling executive communications, customer-facing materials, and cross-functional engagement forums.
Driving customer insight adoption through frameworks like NPS, client playbooks, and advocacy programs.
Representing the EGM in key internal and external forums, ensuring alignment and continuity of messaging.
What you will bring
Proven experience in business management, consulting or customer strategy from any related industry or field.
A hugely customer centric mindset, with the ability to turn strategy into measurable improvements in client outcomes.
Exceptional organisational and program management skills, with comfort managing multiple priorities at pace.
Confidence in preparing and presenting executive level communications and materials.
Why work with us?
8 additional paid days per year to extend your weekends
Hybrid working
Generous cash bonus for every successful referral
Starting school leave - 8.5 days of leave to assist your children with the transition to school
Up to 26 weeks’ paid parental leave for primary carers (up to 4 weeks for secondary carers), and the ability to work part-time when returning to work
3 days’ paid leave per year to participate in charity initiatives
Discounted health insurance premiums
Access to learning and development programs through LinkedIn Learning
Iress is committed to fostering a welcoming and inclusive culture. We strongly believe that diversity is what makes our teams and our products succeed. Our people have different experiences, skills, perspectives and beliefs and everyone’s uniqueness is valued and celebrated.
Our hiring decisions are never based on sexual orientation, race, gender identity, religion, disability, citizenship, marital or family status and age. Even if you feel you don’t meet all of the requirements of the role, we would still like to hear from you!
We’re also proud to be globally recognised as a WORK180 Endorsed Employer that promotes and supports all women in the workplace.
For more information about what we do, our people and values, please visit our website - https://www.iress.com/join-us/careers/
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Iress Melbourne, Victoria, AUS Office
Melbourne, Victoria, Australia
