Drive new customer acquisition across Melbourne and the wider region by identifying target accounts, building a pipeline, conducting strategic outreach, and closing enterprise and mid-market B2B deals. Manage complete sales cycles from prospecting and presentations through negotiation and contract execution. Develop tailored proposals, maintain CRM records, report on pipeline activity, position CPaaS solutions, and exceed revenue and gross profit targets.
At Commify, we're not just a company - we're a globally connected team of innovators who love what we do. As a CPaaS leader with 25 years of groundbreaking experience, we're the force behind over 5 billion customer interactions each year, enabling businesses worldwide to connect via advanced channels like SMS, RCS, and complex mobile journeys.
Our culture is our core strength. Operating across the UK, EMEA, the USA, and Australia, we've fostered a truly diverse and connected environment, earning a consistent 4 out of 5 culture score in our employee engagement surveys. You'll join a vibrant team where your diverse experience makes a daily global impact.
We need talented people to grow a global company where everyone feels proud to belong, have a purpose and do their best to directly shape the digital future.
We are seeking an experienced CPaaS Business Development Manager to accelerate our growth across the region. In this pure "new business development" position, you will be responsible for identifying target accounts, building a robust pipeline from scratch, and closing high-value deals.
- You won’t be managing legacy accounts; your focus will be entirely on new customer acquisition and driving revenue growth.
- A CPaaS champion focused on maximising customer acquisition and showcasing the true value of our services.
- Proactively identify, qualify, and secure new enterprise and mid-market business opportunities.
- Map out target key decision-makers and execute strategic cold outreach, networking, and prospecting campaigns.
- Lead end-to-end sales cycles, from initial contact and tailored pitch presentations through to negotiation and contract execution.
- Develop a deep understanding of our product suite to position high-value solutions to prospective clients.
- Exceed monthly and quarterly gross profit and revenue targets.
Requirements
What We Are Looking For:
- Highly experienced in driving new business development within a CPaaS or Telco environment.
- Lead Generation & Prospecting: Develop and implement effective strategies for lead generation, including cold outreach, networking, and leveraging existing contacts.
- Sales Cycle Management: Manage the entire sales cycle from initial contact to contract negotiation and closing deals, ensuring a smooth and efficient process.
- Proposal Development: Create compelling and tailored proposals, presentations, and sales materials that clearly articulate the value proposition of our products/services.
- Reporting & Analysis: Maintain accurate records of sales activities, pipeline status, and client interactions using CRM software, and provide regular reports to management.
- New Business Development: Proven success closing new business in enterprise or mid-market B2B sales.
- Stakeholder Engagement: Experience selling across varied stakeholder levels, from operational contacts through to senior decision-makers.
- Work Authorisation: Eligible to work in Australia.
We are an AI-enabled business dedicated to driving innovation and staying future-ready. We assess all candidates using the following key competencies and behaviours:
Core Competencies
- AI Literacy & Tool Fluency: Ability to navigate, evaluate, and adopt domain-specific AI tools (e.g. generative text/image tools, enterprise copilots, automated analytics) to streamline daily work.
- Workflows & Prompting: Skill in structuring clear inputs and contexts to extract accurate, high-value outputs from AI platforms, converting machine results into actionable business deliverables.
- Output Validation & Quality Control: Ability to critically evaluate AI-generated outputs for accuracy, hallucination, bias, relevance, and alignment with organisational standards before final execution.
Required Behaviours & Mindset
- Adaptive Curiosity: Actively seeks opportunities to learn new workplace approved tech, experimenting with AI capabilities to solve everyday operational friction.
- Data Responsibility & Ethical Awareness: Adheres strictly to company data privacy standards, AI Policy guardrails, ensuring sensitive customer, financial, or IP data is never entered into unvetted tools.
- Automation-First Thinking: Regularly identifies repetitive, low-value tasks within their workflow that can be automated or accelerated, redirecting time towards strategic execution.
Benefits
What We Offer:
- This role offers a competitive base salary plus Super, as well as an uncapped OTE structure.
- Flexible hybrid or remote working options (open to applicants based in Sydney, Brisbane, Gold Coast and Queensland).
- Generous paid leave - 25 days Annual Leave plus, Birthday Holiday and 4 additional days for Wellbeing and Giving back
- Seasonal yearly gift ($650 voucher)
- Mental Health Support through our Wellbeing partner, Calm.
- Wellbeing leave and a Mental Health First Aider program.
- Giving back days to help support causes close to your heart.
- Unlimited professional & personal learning.
- Total Rewards including retirement planning and life assurance.
- And did we mention our epic team socials? We know how to celebrate in style!
Commify Melbourne, Victoria, AUS Office
Melbourne, Australia
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