We’re Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens.
Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point on our journey to realise that aspiration.
As a company, we’re passionate about what we do and the citizens we help to serve. If you too would like to help champion the use of technology in public services, to improve outcomes for citizens and public sector organisations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve growth in your career whilst making a real difference to people and communities.
Why you'll love this Business Development Manager - Libraries opportunity
This is a growth-focused role within Civica Libraries Solutions. The role requires a deep understanding of customers' critical business priorities, sector challenges, and requirements. The focus is on driving value for customers while maximizing Civica’s competitive advantage, revenue, and margins.
You will be responsible for identifying, qualifying, and closing new business opportunities that drive significant revenue growth. Building strong professional relationships with prospective customers, you will establish credibility with key stakeholders and leverage internal resources, including executive sponsors, to strengthen Civica’s position.
A strong understanding of the Libraries sector, its business strategies, and challenges is essential. As a trusted advisor, you will shape and position deals early in the sales cycle, developing and implementing strategic business plans to support long-term success. You will manage and orchestrate the sales pipeline, ensuring opportunities are actively nurtured and progressed to closure, ultimately contributing to profitable revenue growth.
What you'll do to be successful in the role
- Exceptional communication and presentation skills with the ability to engage stakeholders at all levels.
- Strong relationship-building abilities, particularly within the libraries sector.
- Proven track record in selling complex software solutions, with a results-driven approach.
- Consistently meets and exceeds KPIs, including pipeline metrics, opportunity coverage, wallet share, and acquisition targets.
- Experienced in leading virtual bid teams, ensuring efficient and coordinated proposal responses.
- Proficient in Salesforce, effectively managing sales pipelines, forecasts, and opportunities.
- Strategic sales planning skills, with a focus on driving measurable results.
- Analytical and problem-solving mindset, with the ability to navigate challenges.
- Extensive experience in the libraries sector, understanding industry-specific needs and opportunities.
- Goal-oriented and sales-driven, with a passion for achieving targets.
- Proven success in customer relationship management, fostering long-term partnerships and business growth.
- Strong networking capabilities, with the ability to build and leverage professional relationships.
- Comfortable with cold calling and proactive outreach to generate new business opportunities.
- Hunter mentality, with a persistent and determined approach to identifying and closing new deals.
We really do want you to bring your whole self to work. There is no such thing as the perfect candidate, so if you think you have what it takes, but don't necessarily meet every single point on the list, please still get in touch. We'd love to have a chat and see if you could be a great fit. We welcome your unique talents, please apply for this role if it would make you excited to come to work every day.
Why you'll love working with us
We know that when our people are happy, they will work better and have greater work satisfaction. Here's what you can expect:
We're all different - and we love this about us.
We provide an inclusive, safe, and welcoming environment to all Civicans - there are heaps of opportunities to enable you to grow and be your best.
Giving culture - we encourage you to "give back" with benefits such as our Days of Difference leave where you can volunteer for a charity of your choice.
Flexible Work - Flexible work – we have the technology and tools to support you to work from home and come into our offices now and then to catch up and socialise with colleagues.
Apply for this job - Become part of something special Do you see yourself in this role? If so, then we would love to hear from you.
We are an equal opportunity employer. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. In fact, we strongly believe that diversity of experience contributes to a broader collective perspective that will consistently lead to a better company and better outcomes. We are working hard to increase the diversity of our team wherever we can, and we actively encourage everyone to consider becoming a part of it. We are especially keen to receive applications from Aboriginal and Torres Strait Islander peoples of Australia.
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