Business Development Manager - Events, Attractions & Sport

Job Summary:

JOB DESCRIPTION:  BUSINESS DEVELOPMENT MANAGER – EVENTS, ATTRACTIONS & SPORT

Location: Melbourne

Division: UNIVERSE (GA, Attractions)

Line Manager: GM – Sales and Business Development

Contract Terms:  Permanent
 

ABOUT MOSHTIX

Hi, we’re Moshtix, Australia’s most trusted GA ticketing provider, and part of the Ticketmaster family. We specialise in live music and a broad range of entertainment events, working with some of the country’s most iconic entertainment events, exhibitions, festivals and venues. We help people discover and share the live entertainment they love through our mission to “make live easy”.

THE JOB

Due to continued growth and opportunity the Business Development Manager shall be responsible for growing the General Admission Events, Attractions and Sport division by identifying new business opportunities within key verticals, establishing relationships with key contacts within target organisations, and expertly presenting Universe and Moshtix technology, products and services.

The candidate will naturally be driven by opportunities to create value and develop relationships with clients that yield results. This position requires a passionate, experienced and well-connected professional who can find creative solutions to commercial challenges, and who is capable of delivering profitable opportunities, which continue to grow our market share in this very important and unique sector.

THE TEAM

You’ll be joining the Business Development team at Moshtix & Universe, who are responsible for ensuring we secure new business opportunities, as well as renew existing business, by establishing and nurturing positive key stakeholder relationships with our client base. You’ll also be working as part of our General Admission Events, Attractions & Sports division, which focuses on touring exhibitions, immersive events, and a variety of food, beverage and lifestyle events

Your core focus will be generating new ticketing business across a range of diverse events and live experiences, ensuring we retain our leading position in the lucrative event ticketing market.

Your naturally outgoing personality will need to shine through at all times. The successful candidate will have a proven new business sales track record backed up by achievements against targets ideally in the ticketing industry and a strong network of existing relationships.

WHAT YOU’LL BE DOING

• You will serve as a key driver of new business opportunities, accurately identifying opportunities of scale, assessing viability and risk of projects, formulating commercial proposals in line with current business strategy, negotiating deal terms with clients, and successfully seeing deals through to signature.  
• You’ll explore and deliver creative solutions to increase profitability from new and existing clients across a range of businesses operating in the Events, Attractions and Sport division.
• You’ll evaluate clients’ needs to be able to recommend suitable ticketing solutions, from General Admission events through to complex Timed Entry exhibitions, taking the conversation from initial pitch through to handing over to internal teams to implement these solutions. 
• You’ll be able to demonstrate detailed knowledge of the Moshtix & Universe offering to allow for effective presentation of company technology, data analytics, marketing reach and client services.
• You will engage with clients and prospects regularly to grow our footprint, client base, ticket sales and brand awareness within your given territories.
• You will maintain a detailed knowledge of the industry and , as well as maintaining a presence at industry and client events to develop your network of contacts. 
• You will work with your line manager to identify and follow up prospects, and develop, support and maximize revenue opportunities from new and existing clients, providing high level support to clients as they implement new solutions. 
• You’ll work closely with cross-functional teams to deliver client objectives, , ensuring internal teams are appropriately briefed, and able to meet deliverables.
• You will show leadership within Moshtix & Universe to safeguard that clients are happy with our service and that revenue for both clients and Moshtix & Universe is maximised, working closely with all departments to ensure the smooth operation of our clients’ business.
• You will work with B2B Marketing teams to create customised sales and marketing materials to suit clients.
• You will work to meet targets for new business and client renewals, as well as targets related to the adoption and  implementation of ancillary products and client tools.
  • Sign a given number of new annual tickets for the business from new clients
  • Renew 90% of contracts up for renewal within each calendar year
  • Identify minimum of 4 new viable leads of significant scale per month
• You will maintain accurate records of all of the targeted areas of the business and be able to provide accurate reporting to senior management, as well as logging relevant activity in Salesforce. You’ll also contribute to regular internal business reviews with updates on the clients and areas you work with.
• You’ll immerse yourself in the wider Ticketmaster business to ensure you can speak authoritatively about our products, demonstrating in-depth knowledge to allow for effective presentation of company technology and services to both clients and colleagues.
• You’ll also forge and develop strategic partnerships with credible affiliates, other businesses, content producers and media partners, and use your contacts to deliver strong content for our portfolio of sites.
• You will travel as required to meet business needs and commitments.

WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)

• Fluent in English
• Tertiary educated
• Fluent in Microsoft Office and related applications
• Proficiency in Salesforce will be highly regarded
• 3-Years minimum experience in a similar Sales or Business development role ideally in the ticketing Events, Sports and Attraction industry
• Strong presentation and interpersonal skills with the ability to present to multiple stakeholders
• Skilled negotiator with a proven background of success in complex and long sales cycles
• Track record of delivering against strategic targets, KPI’s and activity levels
• Good analytical skills, strategic thinking entrepreneurial mindset
• Strong understanding and passion for Live entertainment, events and sports
• Experienced in solutions selling ideally with a knowledge of ticketing, technology and modern marketing techniques
• Experienced in building and maintaining relationships with  range of stakeholders right up to senior level

YOU (BEHAVIOURAL SKILLS)

• Self-starter – can identify and seize an opportunity
• Consultative and solutions orientated in approach
• Ambitious and driven to manage multiple opportunities in a fast-paced environment
• Thrive on the challenge and the thrill of walking into a room and starting conversations with strangers
• Passionate and live entertainment, events and sports and the impact it can have
• Positive, passionate and ebullient
• Collaborative and genuinely excited by the prospect of helping people get better results

LIFE AT TICKETMASTER

We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company.

Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision. 

We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

Our work is guided by our values:

Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.

Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team

Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent

Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive

Moshtix Core Values

Extraordinary Service – We're highly regarded for delivering extraordinary service. We listen, we respond, and we deliver. We push ourselves to create value every step of the way. 

In It Together – We are proud of our highly supportive ‘In It Together’ Team Culture that drives our cross-department collaborative ethos. We have built deep relationships with our Clients and Fans over more than 20 years by being there to support when it matters most, rolling our sleeves up whenever required.

Passion & Humility – WE thrive on the energy of what we do – connecting people to create lifelong memories through Live experiences. We love to see our Team, Client and Fans succeed, but always celebrate with humility, gratitude and pride, without arrogance or ego, knowing the end of an event is the start of the next.

Purpose Driven – We understand and focus on what matters most to create exceptional, measurable results that delivers real value to our Clients and Fans.  We are committed to having the personal and professional rigour that drives us to learn from our experiences and constantly improve.

Trusted – We’re trusted because we’re transparent, honest, and genuine. Our experience, expertise and integrity provide reassurance that we deliver on our promises. As Australia’s most trusted ticketing company, we will always “do the right thing”.

EQUAL OPPORTUNITIES

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.