The Business Development Executive will grow customer accounts by establishing deliverables, setting sales targets, analyzing market trends, and ensuring positive customer experiences while resolving account issues.
Description
- Research and establish the main deliverables for each customer's account.
- Determine ways to grow the account over the year and the most appropriate means of creating and maintaining a business relationship.
- Determine the sales objectives, targets and initiatives for major customers in the marketplace and set targets.
- Develop account schedules on a weekly, monthly and quarterly basis.
- Research and determine new accounts and business opportunities.
- Establish likelihood of success, potential revenue, and new potential business gains.
- Analyze market trends that are affecting business growth and new/ developed client cases.
- Assist in the resolution and troubleshooting outstanding accounts.
- Quoting rates, filling rate request and customer requirements through trade desk and handling sales enquiries and information.
- Deliver a positive customer service experience at all opportunities.
- Document generation and release.
- Tertiary qualifications in a related field.
- 3 years’ experience in the shipping or cargo business.
- Demonstrated knowledge of shipping export documentation.
- Previous experience with import/export shipping and market and customs practice.
- High level of computer literacy and presentation skills, including IQ Ship operating system.
- Previous experience handling exports.
- Previous leadership experience.
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