Lead requirements gathering, project delivery, process improvement, and stakeholder management to enhance HomeMade's operations and technology platform.
HomeMade, Mable, Leap in! and Mable Direct are entities under the Attain Healthtech Group of companies. While our companies are diverse, three similarities bind us:
1. We exist to create lasting, positive change across the entire care and support sector - impacting more lives, elevating standards and shaping the future of care
2. We believe in technology as an enabler
3. We’re driven by helping customers attain better outcomes
This position is part of the HomeMade team.
About HomeMade
HomeMade is an approved aged care provider dedicated to improving its customers' lives by empowering older people to self-manage their service providers with the assistance of our clinical and customer support teams.
Our transformative technology platform helps thousands of people retain choice and control by allowing them to create unique support plans that meet their specific needs and optimise their funds.
By working at HomeMade, you can play a crucial role in helping older people maintain their independence and live fulfilling lives in their own homes. You’ll be joining a team that is passionate and dedicated to making a meaningful difference in the lives of others.
To find out more, visit https://homemadesupport.com.au/
About the role
Delivery
- Proactively lead initiatives to analyse, design and improve processes across the HomeMade operations functions and technology platform. This includes identifying productivity and cost savings and recommending solutions.
- Collaborate with stakeholders across HomeMade to gather, validate and document business and process requirements. Identify issues, risks and benefits of existing and proposed processes/solutions and outline business impacts. This includes writing requirements, process modeling and mapping current state and future state business processes.
- Develop a detailed project delivery plan for each project that outlines key outcomes, milestones and timelines. Ensure that key stakeholders and delivery partners are aligned. This includes creating and maintaining a JIRA board and rolled up delivery reporting for senior leaders.
- Facilitate and manage the sign off process for a project by ensuring that all necessary documentation and approvals are obtained. This includes organising requirements reviews, addressing stakeholder concerns, and ensuring alignment before proceeding.
- Collaborate with Product and Tech or external suppliers on testing and roll out plans. This includes acceptance criteria and reviewing test plans to ensure sufficient test coverage.
- Ensure that internal team and HomeMade customers receive appropriate training, coaching and communications prior to the rollout of process or technology changes. This includes developing training materials, scheduling training, development of standard operating procedures, and coordinating customer communications.
- Support with ad hoc business or process initiatives as directed by senior leadership. This includes reviewing and updating operational process documentation, coordinating urgent customer communications, performing supplier/vendor research and acquiring vendor quotes and supporting user acceptance testing.
Stakeholder Management
- Act as a liaison between operational teams, Product and Tech teams, leadership and external suppliers to ensure alignment on projects goals and deliverables. This includes facilitating working groups, providing regular project updates, coordinating communication throughout the business on process changes, and organising roll out activities with operational teams.
- Oversee and manage end to end business and process improvement projects from planning through to implementation. This includes coordination with cross functional teams to ensure project delivery within scope, committed timelines and budget.
- Act as the first point of contact and escalation for clarification from the business on any aspect of the project.
Compliance
- Ensure solutions are developed in line with Aged Care regulatory requirements and HomeMade policies.
- Coordinate with the Continuous Improvement Analyst to ensure that the initiatives and timelines captured on the Continuous Improvement are kept up to date and accurate.
The values we live by
Put People First 🫶🏼
People and relationships matter most.
Foster Freedom 🪁
Life should be lived in a way that makes sense for you, without unnecessary controls or external restrictions.
Do The Right Thing 💖
Be fair, honest, open, ethical, and transparent.
Be Bold 💡
With a vision to imagine and create a brighter future.
Our benefits
Power your career ⚡️
Learn from industry experts, experienced leaders, and on-the-job opportunities.
Access parental leave 👶
Get 14 weeks of paid leave for primary carers and 6 weeks of paid leave for secondary carers plus superannuation.
Work with flexibility 🏠
We’re a hybrid workplace, balancing time in the office with remote work.
Flexi Leave Days 🌴
Get one extra paid leave day per quarter for what makes you happy.
Take a floating public holiday 🫶🏾
Acknowledge a significant day your way with family and friends.
Be rewarded 🏆
Celebrate wins and recognise great performance with an easy and accessible Reward and Recognition program.
We are one
As an organisation, we celebrate our diversity and welcome all people, regardless of their family responsibilities, ethnicity, faith, sexual orientation, or gender identity. Aboriginal and Torres Strait Islander people are encouraged to apply.
If this role has stood out to you but you don’t feel like you ‘tick all the boxes,’ we strongly encourage you to apply nonetheless. We value diversity in experience, and you might just bring something we are looking for to our organisation!
Top Skills
JIRA
Mable Melbourne, Victoria, AUS Office
Melbourne, VIC, Australia
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