About SEEK
At SEEK, we serve a noble purpose: to help people live more fulfilling and productive working lives and to help organisations succeed.
By joining us, you’ll be part of a multi-national technology business that is far-reaching with a start-up working culture that focuses on a set of collaborative values and appreciates dynamic cultures. SEEK is a place where potential meets possibility – it’s where your career aspiration and our purpose can make great things happen.
Why join us?
Be part of a multi-national tech company with strong core values to help us solve complex challenges for our customers while building a flexible, exciting career – one that could take you anywhere.
We’re looking for people who thrive in dynamic teams and enjoy tackling regular new challenges in a large-scale, modern, and agile environment. As one of Asia Pacific’s largest tech companies, you’ll contribute to multi-lingual systems, solving high-impact problems to the benefit of millions of people within the region.
Be part of a fast-growing company with a strong culture and clear purpose, innovation and strong investment in responsible AI. SEEK offers you the opportunity to be involved in impactful work and be part of a great team. Expect a great investment in your career development with access to workshops, conferences and courses while you work alongside seasoned experts.
Job DescriptionAbout the role
In the Sales & Customer Success Operations team, you'll collaborate with stakeholders to operationalize business initiatives while delivering detailed analysis, documenting requirements, and facilitating stakeholder alignment under the Senior Business Process Analyst. You'll support system implementations, identify process improvements, and mitigate risks to ensure successful project delivery and optimal business outcomes.
Key responsibilities
- Collaborate with key stakeholders to establish initiative scope, objectives, and deliverables, and contribute to validating requirements and gathering feedback throughout the lifecycle.
- Work with stakeholders in the development and documentation of current (as is) and shaping of future state (to-be) business processes to support business initiatives.
- Be the conduit between Product/Technology teams & the business to ensure accurate translation of business requirements & validation of proposed solution.
- Work with stakeholders to analyse and prioritise requirements ensuring alignment with business value and objectives.
- Identify and assess risks associated with initiatives.
- Help in facilitating workshops and meetings with cross-functional teams to enhance communication, alignment, and decision-making among stakeholders.
- Contribute to developing test cases, support in testing and verifying solutions to ensure they meet requirements and quality standards as needed.
- Participate in the change management processes to ensure smooth transition and adoption of new systems or processes, including development of enablement materials such as training slides, user guides & FAQ as well as communicate changes to the business & users.
- Help in delivering training to end users within the business.
- Provide post implementation hyper care & BAU support.
- Commercial experience in a Business Analyst role or equivalent.
- Sound technical knowledge of CRM systems and processes. Experience with Salesforce would be an advantage.
- Comfortable & able to operate effectively in an agile environment, with tight deadlines & manage competing priorities.
- Strong customer focus with ability to propose innovative solutions to solve both internal & external customer needs.
- Ability to translate complex business processes & simplify it for varying audiences.
- Ability to manage stakeholder expectations and gather requirements effectively.
- Strong facilitation skills with the ability to communicate effectively across different teams and functions.
- Strong problem-solving skills for addressing and resolving issues in requirements and processes.
- Ability to identify risks and propose mitigation strategies/processes.
- Commercial experience in conducting detailed business analysis and documenting complex requirements.
- Basic knowledge of project management principles and abilities in managing initiative tasks and timelines.
- Understanding of change management processes and ability to support change initiatives.
Perks and benefits
At SEEK we offer:
- Professional development sessions with industry leading guest speakers
- Support of flexible working, including a mix of office and work from home days depending on your role
- SEEK is committed to preparing for the impacts of climate change and the transition to a low-carbon future, and manages its environmental impacts including on climate change.
- SEEKer Support, a confidential service that offers employees access to free quality counselling sessions with a mental health professional of choice
- Frequent events including sports days, year-end party, hackathon, and trivia
At SEEK, we are passionate about fostering a culture of inclusion and wellbeing that embraces and values the diversity of our people. We are a purpose driven business that works with heart.
We know teams with diverse ideas, experiences and perspectives are more creative and are critical to ensuring effective delivery and innovating to enable our future success. As such, we welcome applications from people with diverse backgrounds and life experiences, especially as they relate to gender, sexual identity, culture, faith, disability and life stages. If you have the skills, curiosity and an adaptable mindset but don't meet every responsibility or qualification listed in this advertisement, please still get in touch with us. Should you require any specific support or adjustments throughout the recruitment process and beyond, please advise us and we will be happy to assist.
For this role, only those with eligible right to work will be considered.
SEEK kindly requests no unsolicited resumes or approaches from recruitment agencies and will not be responsible for any associated fees.
