Billing Senior Business Analyst

Build your career and Australia’s future.

Not many people can say they are working on building Australia’s future. With us you’ll be doing just that, leaving a legacy for all Australians. Plus, there’s equal employment, great training, and true flexible working arrangements.

We have an exciting opportunity at nbn for a Billing Senior Business Analyst. These roles will report to the Senior Manager Billing Demand & Delivery.

A bit about your role

As a Billing Senior Business Analyst at nbn, you will play a vital role in shaping how we deliver value across our Billing & Credit Services function. You will work closely with a range of stakeholders to guide business change from concept through to implementation. Your focus will be on enabling revenue capability changes, supporting product releases, and ensuring billing and credit solutions are delivered with accuracy and care.

You will bring clarity to complex requirements, partnering with business units to understand their needs and translating them into actionable outcomes for our IT delivery teams. With a strong foundation in agile methodology and a deep understanding of billing systems and processes, you will help prioritise and prepare work for delivery, ensuring initiatives are aligned with business goals and ready for success. Your work will directly support the integrity of our billing operations and contribute to the financial wellbeing of the organisation.

A bit about you

You are an experienced business analyst who thrives in collaborative environments and brings a structured yet flexible approach to problem-solving. With a strong background in billing, revenue, and finance, you are confident facilitating workshops, engaging stakeholders, and documenting business requirements. You understand the importance of getting the details right, especially when it comes to supporting testing, implementation, and release activities.

Your mindset is proactive and solutions-focused, and you’re energised by the opportunity to work across teams to deliver meaningful change.

Life at nbn

To be part of nbn is to be part of something bigger. There’s so much more from here. Our pioneering spirit drives us forward every day. Together, we help lift the digital capability of the nation by building and connecting Australia’s best fibre infrastructure into homes and businesses, plus places and things, everywhere. We’re continuing to create Australia’s network—a network made for more. Not just a way for everyone to do the things they love but transforming the way they do them.

A more inclusive working world

nbn is committed to an inclusive, flexible, and supportive workplace where everyone can feel heard, valued, and respected. We believe diverse perspectives are the key to unlocking greater outcomes and encourage applications from people of all ages, nationalities, abilities, and cultures. That's why we have a Reconciliation Action Plan, Accessibility & Inclusion Plan, offer 18 weeks of paid parental leave, are a Pride in Diversity Gold Employer for three years running, and have active employee-led diversity pillars. Click here to see our list of employee benefits and why we're recognised as a WORK180 Endorsed Employer for Women, and their Employer of Choice for 2025.

Equal Opportunities for All 

We champion equal opportunities for all employees. If you have any accessibility requirements and would like to discuss adjustments for the recruitment process, please don’t hesitate to contact us by emailing [email protected] or calling our Recruitment Accessibility Enquiry Line at +61 2 8918 9990. Please note, this line is dedicated to accessibility-related enquiries for the purposes of recruitment, and only enquiries related to accessibility adjustments will be answered. For other matters, please visit our Contact Us page on our website.

Where to from here?

If you think this role might be for you, we want to hear from you. Please apply by following the links and sending in your resume only. We do not require a cover letter or any selection criteria to be addressed.

Please note that this role will be a permanent position and applications for this role will close at midnight Sunday, 31st August 2025.

To be eligible for this role, you must have full working rights in Australia.