Bilingual Customer Implementation Specialist

Job Overview
Amazing Career Moments Happen Here
Transforming the insurance industry is ambitious, we know. That's why at Applied, we're building a team that shows up every day ready to learn, willing to try new things, and driven to deliver innovative software and services that make us indispensable to our customers - all within a culture built on values that make us indispensable to each other too. With 40+ years of experience in the Insurtech game, we're not just redefining what's achievable, we're creating a place where amazing career moments are made possible.
Position Overview
We're searching for a Bilingual Customer Implementation Specialist to join our outstanding Activation Services team in this Remote work opportunity. To keep us headed in the right direction, we're looking for people who understand winning is a team sport, who value and seek to learn from our team's diverse experiences and backgrounds, who welcome a challenge and take risks in the pursuit of creating better outcomes for our customers, and who can, at any given time, step back to laugh and have some fun.
What You'll Do

• Oversee solution implementation projects, including planning, execution, and communication with customers and internal teams, while managing customer expectations and conveying sensitive information.
• Collaborate with customers to understand requirements, provide guidance on best practices, and maintain strong, productive relationships to achieve mutual goals.
• Develop and maintain project plans, timelines, and dashboards, partnering with product and project teams to ensure all deliverables are met on time.
• Document all customer interactions, completed tasks, project status, and action items, while managing multiple priorities in a fast-paced environment.
• Continually seek feedback from customers and internal stakeholders to improve the implementation process and maintain high client satisfaction.
• Assist clients with product-related decisions, maintain excellent knowledge of company products, and manage projects involving data migration of extended solutions products, including thorough data review.
• Occasional Shift Hours (1-2 times per month): Friday Nights and/or Saturdays to meet customer needs

We're Excited to Learn More About You
Your experience may include:

• Fluency in both French and English (spoken and written) is required; candidates must demonstrate the ability to communicate clearly and effectively in both languages.
• 3+ years of project management or software implementation experience
• Demonstrated communication, analytical, and problem-solving skills to develop creative solutions
• Experience or interest in data conversions

You may have other skills or credentials, including:

• A background in the insurance industry
• Hands-on experience with Applied Systems products and/or services

We know that talent comes from all backgrounds and experience levels. We encourage military members and their spouses as well as candidates without a degree or a background in tech to apply!
When You Join Team Applied, You Can Expect:
A culture that values who you are and recognizes that you aren't just an employee; you are a teammate, and you matter. We thrive on the benefits of our different experiences and celebrate the uniqueness our teammates bring to work with them every day.
We flex our time together, collaborating remotely and in-person to empower our teams to work in the ways that work best for them.
A comprehensive benefits and compensation package that centers our teammates and helps them to bring their best to work every day:

• Medical, Dental, and Vision Coverage
• Holiday and Vacation Time
• Health & Wellness Days
• A Bonus Day for Your Birthday

Learn more about the people behind our products at https://www1.appliedsystems.com/en-us/about-us/jobs/
Your Security Matters:
Our candidates' personal information and online safety are top of mind for us. At Applied, we proactively protect your personal information and only communicate with candidates via a secure @appliedsystems.com email or through our official careers portal. Recruiters will never request payments, ask for financial account information or sensitive information like social security numbers.
EEO Statement
Applied Systems is proud to be an Equal Employment Opportunity Employer. Diversity and Inclusion is a business imperative and is a part of building our brand and reputation. At Applied, we don't discriminate, and we are committed to recruit, develop, retain, and promote regardless of race, religion, color, national origin, sexual orientation, gender identity, disability, age, veteran status, and other protected status as required by applicable law.
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