Are you driven by innovation and looking to thrive in a fast-paced, growing environment? Join us at Calabrio and be part of our dynamic team! Help us in reshaping the landscape of customer experience – where every interaction becomes an opportunity, and every insight drives meaningful change. Introducing Calabrio – The trailblazers in customer experience intelligence! Revolutionizing the way organizations connect with their customers, we empower businesses to elevate every interaction to new heights. Our cutting-edge cloud platform, coupled with AI-driven analytics tools, unlocks the true essence of customer sentiment, turning data into actionable insights with lightning speed.
We are looking to bring on a BI Analyst to join our Product Operations organization. This organization enables Product Management and Engineering by curating data, enabling insights, and codifying ways of working. We support over twenty software development teams across the US, Sweden, and India. We establish processes that make data insights available to empower decision making, enable Agile/Scrum practices to grow and mature in a healthy way across development teams, and provide technical program management to ensure delivery of key initiatives and cross-departmental projects.
As a member of the Product Operations team, the BI Analyst will enable the collection and analysis of data for stakeholder strategy development and will drive tactics to track progress of outcomes. They will help with data and reporting to achieve business goals; synthesize routine and ad hoc reporting needs to deliver timely and actionable business intelligence. The person in this role will focus on the intersection of data-driven decision making to help drive strategic and tactical initiatives.
What you'll be doing:
- Develop a deep understanding of Product and Engineering workflows (Agile delivery, release management, escalation management, feature launches, feedback loops, etc.) and define how success and efficiency should be measured.
- Own the design, development, and evolution of dashboards, metrics, and reporting frameworks that evaluate:
- Product performance and usage trends
- Scrum team health and delivery predictability
- Escalation and defect patterns
- Feature adoption and lifecycle performance
- Cross-functional workflow effectiveness
- Move beyond descriptive reporting by analyzing process bottlenecks, workflow inefficiencies, and operational gaps—proactively identifying opportunities for improvement.
- Translate complex data into clear, actionable recommendations that inform strategic and tactical decisions across Product and Engineering leadership.
- Partner with stakeholders across product, engineering, go-to-market, product marketing, finance, and professional services to align on process KPIs and measurable outcomes.
- Establish process reporting standards and governance to ensure consistency, reliability, and clarity in how performance is measured across teams.
- Identify manual, fragmented, or redundant processes and recommend automation or data-driven optimizations.
- Gather and document business requirements, including mapping source system data, defining transformation logic, and ensuring data accuracy and integrity.
- Troubleshoot reporting discrepancies and own data quality validation to ensure leadership is making decisions based on trusted insights.
We're looking for:
- Demonstrated ability to connect data insights to process improvements and business decisions
- Strong data debugging and root-cause analysis skills
- Experience assessing current-state processes and recommending automation or optimization opportunities
- Excellent communication skills with the ability to influence stakeholders using data-backed insights
Requirements
- 3–5+ years of experience in BI, Product Analytics, Product Operations, or a similar data-focused operational role
- Strong experience building dashboards and visualizations in tools such as Power BI or Tableau
- Advanced SQL skills and ability to manipulate complex, high-dimensional datasets
- Experience measuring and analyzing workflows, operational performance, or delivery metrics
Nice to Haves
- Experience with product analytics and usage platforms (e.g., Pendo)
- Experience building statistical models to test process or business scenarios
- Experience designing or maintaining data models that source from multiple systems
- Familiarity with data engineering concepts such as ETL pipelines and data integrations
- Experience working within Agile/Scrum development environments
Benefits
Benefits:
You've learned about what you'll be doing, here are some of the benefits you'll be getting when you join Calabrio:
- Global team recognized for their passion and innovation
- Innovative product culture and project exposure
- Training and development from industry-leading experts
- Cutting edge benefit programs that include: 401(k) with company matching; medical, dental, and vision insurance; disability and life insurance; flexible PTO; paid holidays and parental leave; tuition reimbursement and more
- We offer market competitive pay and benefits based upon the candidate’s skills, experience, and qualifications. Starting rate of pay for this salaried position is targeted at $104,000.
Calabrio People are: Open, Clear, Ambitious, Accountable, Collaborative, Consistent
What we value most…workplace diversity and ensuring an environment of mutual respect. We believe that diversity and inclusion are critical to our success, and we are proud to be an equal opportunity employer. Our commitment is to continue to keep our people healthy, focused, and inspire creativity. Our team members are offered comprehensive benefits for various life circumstances and needs, great opportunities for career development, and a balanced work-life to achieve personal and professional success (all benefits are subject to eligibility requirements). As an Innovator with Purpose, you’ll feel motivated and genuinely excited to come to work!
Calabrio celebrates and fosters a culture that thrives on diversity. We are an Equal Opportunity Employer that prohibits discrimination and harassment of any kind. We provide employees with a work environment free of discrimination and harassment. All employment decisions at Calabrio are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, parental status, or any other status protected by the laws or regulations in the locations where we operate. We celebrate the >40 nationalities of team members that contribute to our success.
We recognize diversity comes in many forms, to foster an inclusive hiring experience any applicants who qualify under the Americans with Disabilities Act, as amended, or applicable state law, who are unable to comply with Calabrio’s application process due to their disability may be eligible for a reasonable accommodation. Request for accommodation in the application process can be made by emailing [email protected]. An applicant requesting accommodation may be required to provide support for the requested accommodation. Calabrio will only share information concerning an applicant’s requested accommodation with those individuals who have a specific need to know such information.
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