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Exceptional Hospitality Starts with You
Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! You will be assisting them with their luggage and escorting them to their rooms. You will work closely with the front office, concierge, and other departments to ensure guests’ needs are met promptly and professionally. As a Bell Service Agent, you’re not just greeting guests upon arrival - you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
ResponsibilitiesHere’s what you’ll do during a typical day:
Ensure the main entrance doors are opened and guests are warmly welcomed when entering or leaving the hotel.
Assist guests with loading, unloading, tagging, storing and delivering luggage.
Welcome and assist guests throughout their stay, providing professional and personalised service.
Handle, tag, deliver, retrieve and store guest luggage safely and efficiently, in accordance with Conrad brand standards.
Maintain accurate records for long-term luggage storage.
Escort guests to their rooms and provide a brief explanation of room amenities and emergency procedures.
Receive and deliver mail, messages, parcels and newspapers for guests and the hotel.
Maintain up-to-date knowledge of hotel facilities, services, local attractions, landmarks and transportation options.
Maintain a professional appearance and welcoming presence at the lobby, entrance and driveway.
Work closely with the Bell Captain and Concierge to ensure smooth daily operations and seamless guest service.
Coordinate with the Concierge, Front Office and other departments to ensure smooth guest movements.
Manage and coordinate taxi and other transportation arrangements.
Adhere to hotel’s safety policies, emergency rules and procedures.
Perform any other reasonable duties assigned.
The Management reserves the right to make changes to this job description if necessary.
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
In addition, this role requires the following minimum qualifications:
Good verbal communication and interpersonal skills.
A professional and guest-focused approach when interacting with guests and colleagues.
The ability to provide warm and attentive service in a busy hotel environment.
Good attention to detail, particularly when handling guest luggage and personal belongings.
The ability to work effectively as part of a team and coordinate with different hotel departments.
The ability to handle, move and transport guest luggage safely in accordance with hotel procedures.
Willingness to work shifts, including weekends and public holidays, in accordance with operational requirements.
A positive and professional approach to guest service.
How We’ll Help You Thrive
At Hilton, the hospitality we’re known for doesn’t end with our guests. We proudly invest in our Team Members’ wellbeing, supporting you through all of life’s moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:
Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40 USD/night at our world-class hotels through our Go Hilton travel program
Health & welfare benefits – From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you covered
*Benefits availability may vary depending on Team Member’s location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.
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