The Back Office Operations Rep II resolves consumer queries regarding credit reports, ensuring timely and accurate responses while managing escalations and maintaining quality standards.
TransUnion's Job Applicant Privacy Notice
What We'll Bring:
The TransUnion CIBIL Back Office Operations Representative will be working in Consumer disputes and Email Operations process. The Rep is responsible to address and resolve Consumer queries, requests and complaints pertaining to credit reports/scores/dispute.What You'll Bring:
- Will be working in consumer dispute & Email operations process
- Address and Resolve consumer queries/requests/ complaints pertaining to credit reports/score/personal dispute
- Ensure all emails are responded to correctly and completely within the prescribed SLA
- Must be able to draft responses independently as template responses are to be used selectively
- Identify & escalate probable escalations or sensitive issues for faster resolution
- Working on multiple applications and preparing credit report post analyzing complaints
- Regularly interacting with Member bank representatives and direct consumers/entities through phone/email and fast-track resolution of disputes/complaints
- Willing to work on Weekends / Holidays / Shift extension as per Business Requirement
- Willing to work in Permanent Work from Office as per Business Requirement
- Should be comfortable with access restricted area Model which has been implemented across India GCC.
- Should be flexible to make Out calling to members/Consumer on need basis.
- Need to maintain Quality and Accuracy scores as per the business requirements.
Impact You'll Make:
- Minimum Graduate degree in any stream
- Must have minimum 5 to 7 years and above of experience in ‘Banking operations’ or BPO or the BFSI industry
- Excellent communication skills (English) both verbal and written
- Able to work in fast-paced energy, flexible and should be able to handle workload
- Should have handled escalation/complaint desk related to banking or insurance products
- Strong Customer centric service attitude, analytical, and creative problem-solving skills are required
- Experience in Credit Bureaus would be preferred
- Strong Team player
- Good knowledge of MS – office
TransUnion Job Title
Rep II, Business OperationsTop Skills
MS Office
Similar Jobs at TransUnion
Big Data • Fintech • Information Technology • Business Intelligence • Financial Services • Cybersecurity • Big Data Analytics
The role involves data operations support, executing ETL processes, managing databases, conducting quality assurance, and driving process improvements.
Top Skills:
C#MS OfficeMicrosoft Power AppsMicrosoft PowershellPower AutomatePower BIRSQLSsisSsrs
Big Data • Fintech • Information Technology • Business Intelligence • Financial Services • Cybersecurity • Big Data Analytics
The Application Support Analyst maintains TransUnion's applications 24/7, managing incidents, change processes, and using various monitoring tools, while ensuring production stability.
Top Skills:
.NetAppdynamicsCloud PlatformsDockerGrafanaItilJavaKubernetesLinuxPythonSplunkSpotfireSQLUnix Shell Scripting
Big Data • Fintech • Information Technology • Business Intelligence • Financial Services • Cybersecurity • Big Data Analytics
The Back Office Operations Representative addresses consumer queries related to credit reports and disputes, ensuring timely and accurate responses via email and phone, while escalating sensitive issues as needed.
Top Skills:
MS Office
What you need to know about the Melbourne Tech Scene
Home to 650 biotech companies, 10 major research institutes and nine universities, Melbourne is among one of the top cities for biotech. In fact, some of the greatest medical advancements were conceptualized and developed here, including Symex Lab's "lab-on-a-chip" solution that monitors hormones to predict ovulation for conception, and Denteric's vaccine for periodontal gum disease. Yet, the thousands of people working in the city's healthtech sector are just getting started, to say nothing of the tech advancements across all other sectors.
