Associate Manager, Site Reliability Engineering

The Red Hat Service Delivery team is looking for a Site Reliability Engineering Manager to join our team in Australia. This team is responsible for hosting and managing OpenShift in the public cloud. This position plays a key role within the team, as you’ll be responsible for keeping the Red Hat OpenShift Platform environment available and secure. Along with the rest of your team, you will interact with SREs and product engineering associates around the world to deliver large, containerized cluster environments. You'll be responsible for managing the distributed team to provision clusters, perform upgrades, develop automated recovery scenarios, and manage incidents. SRE managers help the team stay on target in a complicated and fast-paced environment while consistently meeting service-level agreements (SLAs) and keeping a globally-distributed, cloud-based Enterprise Kubernetes offering running for our customers.

What you will do

• Lead and grow a team of SREs maintaining the overall health of OpenShift hosted properties

• Own the health, reliability and availability of OpenShift hosted properties

• Provide coaching, oversight and escalation support to the regional team of SREs

• Ensure that incidents are managed and resolved quickly, and that retrospectives and root-cause analysis is completed within expected timelines

• Oversee the creation and maintenance of knowledge article and standard operating procedures (SOPs) for performing maintenance tasks, applying configuration changes, and remediating problems in the environment

• Manage regional shift schedules, ensuring 24x7 resource availability

• Participate in sprint planning and release cycles of SRE tooling

• Schedule maintenance windows, considering customer and SRE resource requirements

• Coordinate with teams across the organization to reduce operational friction and automate wherever possible

• Resolve customer issues in cooperation with Red Hat's global customer support team

• Identify and advocate for resources (e.g., training, licenses for new tools, dedicated time for exploration) to support the team's ongoing AI literacy and adoption.

• Ensure your team understands and applies guidelines for the ethical use of AI within the team, addressing concerns such as data privacy, bias mitigation, intellectual property, and responsible disclosure.

• Foster a safe environment for experimentation and learning with AI technologies by supporting projects and experiments that encourage efficiency and simplicity – this could include: automating repetitive tasks, analyzing code metrics, or improving development processes; support the team to quickly test and implement as well as recover through failures.

What you will bring

• 1+ years experience managing engineering teams

• Must be comfortable managing distributed, remote staff

• Ability to understand and discuss deep technical issues with engineers

• Demonstrated experience with contemporary project management methodologies such as Agile, kanban and / or scrum

• 1+ years of experience with cloud providers such as Amazon Web Services (AWS), Google Compute Engine (GCE), or Microsoft Azure

• 1+ year(s) of experience with Kubernetes is a plus

• 1+ year(s) of experience with docker-based containers is a plus

#LI-SH4

About Red Hat

Red Hat is the world’s leading provider of enterprise open source software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact.

Inclusion at Red Hat
Red Hat’s culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from different backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions that compose our global village.

Equal Opportunity Policy (EEO)
Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.