Associate Implementation Consultant

Morningstar, Inc., a leading global provider of independent investment research company seeking an Implementation Consultant to lead client-focused implementation projects. This role requires expertise in financial services, stakeholder management, and problem-solving to deliver complex solutions effectively. You will collaborate across teams, act as a subject matter expert, and contribute to internal transformation initiatives supporting business growth.
You will be working closely with our product solutions and delivery teams to ensure excellent collaboration between our clients, sales, product managers, technology, marketing and other client/third party stakeholders to deliver complex solutions effectively.
You will be responsible for the success of the entire solution delivery, so strong project and stakeholder management skills will be required as well as a problem-solving mindset. This role will require presenting to internal and external stakeholders on Morningstar capabilities from a technical and functional point of view. There will also be opportunities to work as a business analyst and/or scrum master on internal projects that span local and global teams; these projects will help transform our business, building the foundations for our growth plans and driving our next generation of products for customers in Australasia.
This role's primary location is based in our new Barangaroo office in Sydney, reporting to the Pre-sales and Implementation Lead.
Responsibility

• You will manage functional and technical requirements from initial scoping to end solution delivery with the clients and pre-sales consultants.
• You will meet our clients frequently in face-to-face meetings and there is the potential for some travel.
• You will work directly with the product team, developers and our technical delivery teams to define and build solutions
• You will work and deep dive in all parts of Morningstar data and services.
• You will dig deep into Morningstar's research analysis.
• You will have the chance to develop your communication, technical skills, and understanding.
• Perform other duties as necessary.

Implementation

• You will work with all stakeholders including product, data and technology teams to define and document detailed business and technical requirements for end-to-end client solutions and assist in pre-sales client consultations.
• You will apply agile project management methodology (Scrum), ensuring that best practices are adhered to and the customer receives an excellent service throughout the delivery life cycle.
• You will communicate clear and concise project status to internal and external project stakeholders, tracking and managing key metrics such as scope, schedule, quality, and risk.
• You will facilitate decision making with both internal and external stakeholders and assess trade-offs to define the optimal solution that fulfil client's need and ensure a sustainable offering.
• You will proactively identify risks and potential issues and develop mitigation plans.
• You will be responsible for smooth and timely hand-over to client service team.

Morningstar's hybrid work environment gives you the opportunity to work remotely and collaborate in-person each week. We've found that we're at our best when we're purposely together on a regular basis, at least three days each week. A range of other benefits are also available to enhance flexibility as needs change. No matter where you are, you'll have tools and resources to engage meaningfully with your global colleagues.
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