Associate Functional Specialist - ServiceNow

Join us and experience Bunnings from the other side of the counter!

What’s in it for you when you’re part of our team:

• Team discount at Bunnings and other Wesfarmers brands including Kmart, Target and Officeworks to name a few

• Free standard OnePass membership

• Access to over 100+ exclusive team member benefits across health, shopping, travel and stay, wealth, work and leave

• 12 weeks paid parental leave, regardless of gender

• Fun stuff like annual festive gifts, discounted food and drinks at our Bunnings Cafe, and travelling store team member opportunities

• We’re genuinely invested in your career and no matter where you start with us, that pathway is yours to build

We are seeking an experienced Associate ServiceNow Functional Specialist to join our Bunnings Technology team.

If you're passionate about tech that makes a real difference and want to be part of a team that’s shaping how we support our stores and customers, this is your chance. As a ServiceNow Associate Functional Specialist, you’ll help deliver and support tools that keep our Retail Operations running smoothly - from mobile apps to case management systems.

Our team makes it happen. You’ll be joining a collaborative crew that’s all about solving problems, sharing knowledge and building better ways to work. With plenty of opportunities to learn and grow, we’re inspiring you to give it a red hot go.

You’ll contribute to meaningful projects and day-to-day support that keeps our tech humming. Expect to:

• Support and maintain ServiceNow modules and mobile applications used across Retail Operations
• Troubleshoot issues and deliver first-level fixes that make a real impact
• Collaborate with agile teams to embed DevOps practices and continuous delivery
• Assist in building mobile app views and enhancements to the ServiceNow platform
• Represent the team in workshops and project meetings, sharing insights and ideas
• Help analyse service performance and suggest improvements
• Stay across tech trends and bring fresh thinking to the table

You’re a natural problem solver with a curious mindset and a genuine interest in how tech can help people. You thrive in a team environment, communicate clearly and are always up for a challenge.

You’ll be joining a supportive, service-focused team that values collaboration, innovation and continuous learning. We work hard, have fun and back each other every step of the way.

To hit the ground running, you’ll bring:

• 1–3 years’ experience in systems analysis or a similar role
• Functional knowledge of the ServiceNow platform and ITSM principles
• Basic understanding of SDLC, STLC and bug lifecycle
• Strong communication and interpersonal skills
• Experience with scripting languages (JavaScript, jQuery, MySQL, PowerShell, Angular)
• Familiarity with REST, SOAP, SFTP and API integrations
• A knack for process optimisation and a service-oriented mindset
• Tertiary qualification in Computer Science or equivalent experience
• ServiceNow CSA certification (current)

Ready to join us? Apply now and help us shape what’s next! Let’s build something great together.

You’ll be part of a workplace where you’ll feel like you belong.

We love the diversity across our teams, brought together in an inclusive culture guided by our values. We welcome applications from individuals of all ages, cultural backgrounds, abilities, sexual orientations, and gender identities. We strongly encourage Aboriginal and Torres Strait Islander peoples to apply and join us in shaping a workplace that celebrates First Nations voices, perspectives, and contributions. Please note, you must be age 15 or over to apply for a role at Bunnings.

We’re all about fairness at Bunnings, and our team’s here to support you every step of the way. If you need any adjustments, just let us know - we’re here to help. If you’ve got the experience, skills, and drive to grow - but don’t quite nail every part of the job description - we still want to hear from you. For support, contact us at [email protected].

Bunnings reserves the right to close job advertisements at any time, so we encourage you to apply early. We do not accept unsolicited resumes from recruitment agencies, as we have a dedicated internal Talent Acquisition team managing all hiring processes.

About Us

Bunnings is the leading retailer of home improvement and lifestyle products in Australia and New Zealand. We're proud to support project builders, commercial tradespeople and the housing industry through our network of stores, trade centres, frame and truss sites and online.

At Bunnings, our purpose is simple: we’re here to inspire people to have a red hot go! Whether that's backing our team to grow, supporting customers to take on new projects, or helping communities make a real difference. By joining our passionate and diverse team, you will be part of a culture that encourages you to roll up your sleeves and build something great together. If you’re ready to have a go, apply today.

Please note if you are offered a role with us, background checks may be required. This can include police, employment, medical and qualification checks. If a police check search returns a criminal record, Bunnings will assess whether the record impacts your ability to perform the key requirements of the role.