Associate Enterprise Partner Success Manager (Remote, US)

The role / impact

This role is responsible for growing and developing our commercial relationships with the offices of accountants and bookkeepers for defined Enterprise Partners. You will work with your defined partners to assist and execute a strategy for driving positive outcomes for the partners in office, while also contributing revenue through sustainable growth and retention for our business.

By managing existing relationships through regular best practice recommendations, you will drive expansion through cross-sell and up-sell opportunities. You will ensure every office has the opportunity to grow through education, events, and direct support, effectively combatting churn and mitigating deletion risks early.

The team & how they connect

You will be part of the Enterprise Team, where accounts are managed nationally by an Enterprise Account owner. You will partner with the Enterprise Account owner to contribute to the overall strategy for the partner, acting as the liaison between Accounting Partners and internal teams, such as CX and Billing, to ensure client requirements are met. We collaborate to create a positive impact, building trust through transparency and working as a coordinated team.

Initially, the role may focus on

• Meeting monthly revenue targets on enterprise accounts directly managed.

• Developing migration and activation plans for potential new customers or upgrades, ensuring customers are using the most appropriate subscriptions.

• Engaging with enterprise partner office relationships via in-person and virtual meetings, attending events, and running workshops.

• Implementing customer programmes, processes, and best practices, including deployment blueprints and tips for using the product.

Where and how you can work

This position will require travel to partner meetings and events to ensure you can foster positive partner relationships with proactive client management. We support a flexible working style that allows you to engage with partners effectively while maintaining strong communication and responsiveness.

Here are some of the things we are looking for

• You possess strong account management skills and a capability to manage long-term client relationships.

• A track record in influencing and driving sales within partner or vertical channels is vital.

• We value an enthusiasm for building strong relationships and the ability to create a quick rapport with partners.

• You demonstrate outstanding communication and presentation skills, with the ability to articulate value in a variety of contexts.

• Ideally, you bring strong market knowledge of current Practice and SME software competitor platforms.

• Your approach is process-driven and results-focused, with plenty of initiative and the ability to work autonomously.

Apply even if your experience isn't a perfect match! At Xero, we hire based on your skills, passion, and the unique perspective you can bring to enhance our culture and team.