Associate Director IT Compliance

About the Role 

The Associate Director Information Technology will be responsible for the global service delivery framework. Collaborate and engage service delivery from other functions to develop a cohesive and consistent ESM framework. Collaborates with and seeks alignment of the entire organisation in relation to information technology and information security.

Responsibilities: 

• Champion a global service delivery framework. Collaborate and engage service delivery from other functions to develop a cohesive and consistent ESM framework.
• Management of the IT service functional teams to operational excellence, continuous and transparent communication of strategy and goals, forecasting & planning.
• Line management of regional Service delivery team leads.
• Oversee end-to-end service support and operation responsibility ensuring service delivery within agreed SLA, team and individual KPIs.
• Establish a reporting framework to drive continuous service improvement.
• Align with change management best practices as prescribed in SOPs.
• Measure and maintain a high level of customer satisfaction.
• Act as a trusted advisor for key global and regional stakeholders.
• Acting as a point of escalation for service delivery issues or concerns.
• Accountable for measuring, monitoring, and meeting service level targets.
• Provide regular executive reports, on the operations services levels and other measures as required.
• Prepare and attend service review meetings with key stakeholders where required.
• Streamlining operations to drive continuous service improvement initiatives creating measurable efficiency and automation through innovation.
• Create & Implement a Quality Assurance framework to drive measurable high quality operational deliverables from ITO.
• Owner of the operational processes for Incident, Problem, Request, and Knowledge management, and creating a global alignment between these functions.
• Create appropriate KPIs across all IT departments and measurable targets for processes owned, along with consulting and ‘self-service’ styled reporting tools to best achieve those targets.
• Demonstrate effective risk management through strong root cause investigation techniques and implementation of quality controls & quality assurance practices.
• Own the knowledge bases related to IT Service Delivery, and the IT interfaces to the broader business.
• Adhere to the company’s IT quality and compliance framework, paying particular attention to industry regulations governing validated computer systems.
• Works with the Senior IT director to establish operational and capital budgets in order to address the needs of IT operations. Ensures adherence to overall financial objectives of the function and tracks the annual departmental budget.

Strategy

• Identify and foster opportunities to expand on Novotech’s Enterprise Service Management capabilities.
• Work with the Senior IT Director to drive strategy that meets Novotech’s goals and objectives as set out by senior management.
• Business owner for the ServiceNOW platform.
• Champion a data driven approach to the review and improvement of IT Service delivery, software/applications, data, department processes, and staff management. Analyses of complex business requirements and develop the operational delivery strategy that aligns to IT and company strategy.

What you must have:

• 6 years’ experience in IT people and process management, IT or Business Degree, or equivalent certification & additional time in relevant roles.
• Experience managing globally distributed teams
• Strong capabilities in data analytics & business process analysis.
• Experience creating budget forecasts and managing budget allocations.
• Previous experience managing projects of at least 1 million AUD in size.
• Strong experience with technical platforms like Active Directory, Exchange, Office 365 suite, SharePoint, ServiceNow.
• Experience in a clinical / medical field is preferable, or other fields with strong global regulatory compliance requirements.

We offer hybrid working arrangements and full flexibility in working hours to ensure our staff achieve the work-life balance often missing in this role.

Novotech is proud to offer a great workplace. We are committed to being an employer of choice for gender equality and providing an inclusive work environment where everyone is treated fairly and with respect. Our team members are passionate about what we do, but we understand work is only of the things that is important to them. We support our team members with flexible working options, paid parental leave for both parents, flexible leave entitlements, wellness programs and ongoing development programs.

We are looking for people who are passionate about working clinical research and biotech, including people who identify as LGBTIQ+, have a disability or have caring responsibilities.
We are a Circle Back Initiative Employer and commit to respond to every application. We look forward to contacting you regarding your application.

You must have full unrestricted working rights in Australia to be considered for this role. We unfortunately cannot provide sponsorship for this role.

• Champion a global service delivery framework. Collaborate and engage service delivery from other functions to develop a cohesive and consistent ESM framework.
• Management of the IT service functional teams to operational excellence, continuous and transparent communication of strategy and goals, forecasting & planning.
• Line management of regional Service delivery team leads.
• Oversee end-to-end service support and operation responsibility ensuring service delivery within agreed SLA, team and individual KPIs.
• Establish a reporting framework to drive continuous service improvement.
• Align with change management best practices as prescribed in SOPs.
• Measure and maintain a high level of customer satisfaction.
• Act as a trusted advisor for key global and regional stakeholders.
• Acting as a point of escalation for service delivery issues or concerns.
• Accountable for measuring, monitoring, and meeting service level targets.
• Provide regular executive reports, on the operations services levels and other measures as required.
• Prepare and attend service review meetings with key stakeholders where required.
• Streamlining operations to drive continuous service improvement initiatives creating measurable efficiency and automation through innovation.
• Create & Implement a Quality Assurance framework to drive measurable high quality operational deliverables from ITO.
• Owner of the operational processes for Incident, Problem, Request, and Knowledge management, and creating a global alignment between these functions.
• Create appropriate KPIs across all IT departments and measurable targets for processes owned, along with consulting and ‘self-service’ styled reporting tools to best achieve those targets.
• Demonstrate effective risk management through strong root cause investigation techniques and implementation of quality controls & quality assurance practices.
• Own the knowledge bases related to IT Service Delivery, and the IT interfaces to the broader business.
• Adhere to the company’s IT quality and compliance framework, paying particular attention to industry regulations governing validated computer systems.
• Works with the Senior IT director to establish operational and capital budgets in order to address the needs of IT operations. Ensures adherence to overall financial objectives of the function and tracks the annual departmental budget.

• Identify and foster opportunities to expand on Novotech’s Enterprise Service Management capabilities.
• Work with the Senior IT Director to drive strategy that meets Novotech’s goals and objectives as set out by senior management.
• Business owner for the ServiceNOW platform.
• Champion a data driven approach to the review and improvement of IT Service delivery, software/applications, data, department processes, and staff management. Analyses of complex business requirements and develop the operational delivery strategy that aligns to IT and company strategy.

• 6 years’ experience in IT people and process management, IT or Business Degree, or equivalent certification & additional time in relevant roles.
• Experience managing globally distributed teams
• Strong capabilities in data analytics & business process analysis.
• Experience creating budget forecasts and managing budget allocations.
• Previous experience managing projects of at least 1 million AUD in size.
• Strong experience with technical platforms like Active Directory, Exchange, Office 365 suite, SharePoint, ServiceNow.
• Experience in a clinical / medical field is preferable, or other fields with strong global regulatory compliance requirements.

• Have a personable and approachable character for maintaining positive relationships with stakeholders and teams.
• Builds a collaborative culture within the department and partners with various departments within the organisation.
• Skilled at creating frameworks to drive desired business outcomes out of staff members (i.e., KPI frameworks and other governance structures with human behaviour accounted for).

• Responsibilities sometimes require working evenings and weekends, sometimes with little advanced notice.
• Must be able to travel domestically and internationally, potentially up to 10%.