Associate Director - Core Services Transformation, Automation and Enablement

Our Why
Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.

About the Role (your why)
As part of our Modern Platforms leadership team, the Associate Director – Core Services Transformation, Automation and Enablement plays a critical role in driving the transformation of our core services across Australia and New Zealand. You’ll lead the delivery of automation services, agile enablement, professional services, mode 2 public cloud operations, and technical operations centres.

This is a senior leadership role, responsible for guiding Modern Platforms toward our future operating model, focusing on advanced tooling, AI operations, extensive automation, agile alignment, cloud enablement, and fostering a team culture built on innovation and operational excellence.

Our offices are based in Canberra, Brisbane, Sydney, Melbourne. We like to bring people together in person when we can, but we are mindful of the benefits of working from home for work/ life balance. We therefore leave it to you and the team you join to figure out what works best!

Please note that to be successful in this role you will need to be an Australian Citizen and be eligible for Baseline/ NV1 Security Clearance.

What you’ll do
At the moment, as Associate Director – Core Services Transformation, Automation and Enablement you will be focused on:

• Leading modern platform core services, automation, and enablement capabilities across A/NZ.
• Driving an “automation first” culture and developing roadmaps to meet current and future customer requirements.
• Establishing operational excellence in public cloud and platform service delivery.
• Implementing shift-left strategies and high security postures across operational teams.
• Overseeing capability leadership, resource planning, market representation, and professional services delivery.
• Managing financial performance, cost efficiency, and profitability of Microsoft Platforms.
• Collaborating with sales and market teams to support growth and develop customer propositions.
• Leading people development initiatives to prepare teams for future technology needs.
• Building enduring customer relationships and ensuring exceptional service delivery.

We are a pretty agile company, and are keen to respond to customer, technology and internal stakeholders’ changing requirements, and this can mean we evolve in our roles to meet those needs.

What you’ll bring

Required experience:

• 10+ years’ experience in the IT industry, with 5+ years in a senior leadership role.
• In-depth knowledge of ITIL services, Microsoft Wintel management, public cloud technologies, agile operations, and automation methodologies.
• Proven ability to lead complex, large-scale transformations and operational excellence initiatives.
• Strong financial management, strategic planning, and customer relationship skills.
• Excellent influencing, presentation, and communication skills with senior stakeholders.

Nice to have:

• Project management principles knowledge.
• Experience across Linux, databases, and additional platform technologies.
• Development qualifications or experience, including scripting and application development methodologies.
• ITIL v4 Foundation Certification.

Why join us here at Datacom?

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us. We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few.

You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.

#LI-Hybrid