Associate, Application Support Analyst, Asia & Australia Wealth Management

The Reliability and Production Engineering (RPE) group is looking for an energetic and enthusiastic team member to be involved in managing the environment and application support for the Asia & Australia Wealth Management platform. The team will be expected to cover all aspects of ITIL Production Management primarily Incident, Problem, Event and Environment/Monitoring Management.

Based in Melbourne this role will involve interacting with developers, data operations, other application support group teams in Australia and APAC as well as business users directly within the business units.

What you'll do in the role:

This role will be responsible for all aspects of production management including: 

• Taking ownership of managing production requests/questions/issues.
• Understanding the problem areas, identify the gaps in the production environment support.
• Manage production problem related incidents- Perform post incident analysis / documentation and related follow-ups
• Planning for IT/Business/Market change events
• Internal/External communication with downstream consumers, development teams and external vendors
• Taking proactive initiatives to stabilize & improve plant/enhance current process
• Act as an escalation point for clients
• Escalating problems to level 3 (core development and engineering) groups
• Document knowledge articles and related support pages
• Liaise with external parties to resolve issues (markets, data providers, etc).

What you'll bring to the role:

You will need to be adaptive to a continuously changing and fast paced environment, be able to successfully multi-task and enjoy the pressures of a fully engaged production management role. Previous production or environment management experience is essential with plus points for any system reliability engineering exposure. 

• Understand the overall business flow, supported application systems and its interface with clients
• Be able to investigate on issues (by going through logs/code/database)
• Incident management for application issues 
• Be flexible to provide weekend on call rotation (every 3 weeks).
• Work closely with Application Development to ensure that the support team has excellent knowledge of the application set own and maintain support knowledge base and documents
• Be able to effectively communicate across internal/external groups and business clients
• Be able to drive follow-up on issues and provide updates

Skills Required:

• Strong communication skills are essential, and must be able to switch between technical terminology and business language easily. 
• Ability to automate the regular environment tasks using Python.
• Proficiency in Scripting Languages, Python & Java.
• Professional ownership of incidents and end user requests
• Have a can do attitude with a strong sense of ownership, follow through and delivery.
• Developing and documenting support processes- Experience in a fast paced, dynamic enterprise infrastructure.
• Production management experience/ITIL training. 
• Strong analytical and debugging skills. 
• Team player in a global and diverse setting.
• Willingness to learn and take initiative. 
• Basic level exposure to any RDBMS (preferably Sybase/DB2) is required. 
• Strong understanding of SQL in a DB2 or Sybase database.
• Linux and UNIX skills.

Additional Skills/Experience that would be good to have:

• Experience or exposure to System Reliability Engineering practices like observability.
• Knowledge of the financial industry
• Development experience in Java
• Previous experience supporting reference data or middle-ware architectures.

WHAT YOU CAN EXPECT FROM MORGAN STANLEY:

At Morgan Stanley, we raise, manage and allocate capital for our clients – helping them reach their goals. We do it in a way that’s differentiated – and we’ve done that for 90 years.  Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren’t just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you’ll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There’s also ample opportunity to move about the business for those who show passion and grit in their work.

To learn more about our offices across the globe, please copy and paste https://www.morganstanley.com/about-us/global-offices​ into your browser.

Morgan Stanley is an equal opportunity employer committed to building and maintaining a workforce that is diverse in experience and background.  Our recruiting efforts reflect our strong commitment to a culture of inclusion, where individuals are hired, developed, and advanced based on their skills and talents.

Our workforce reflects a broad cross-section of the global communities in which we operate, bringing a variety of backgrounds, talents, perspectives, and experiences.

For more information, please visit: https://www.morganstanley.com/people-opportunities/eeo.