About RethinkFirst
RethinkFirst is a leading behavioral health technology company working to make mental wellness, education, and support accessible and scalable. Through our suite of cloud-based platforms—including RethinkEd, RethinkCare, and RethinkBH—we serve educators, employers, and providers with tools that deliver measurable, inclusive outcomes.
We're on a mission to make behavioral health more effective, equitable, and human.
About the Role:The AR/Collections Specialist will play a key role in managing the full collections cycle by monitoring aging reports, following up on past-due accounts, resolving billing issues, and recommending escalations when needed. This role will support accurate invoicing, ensure HIPAA-compliant handling of sensitive data, and collaborate across teams to resolve complex customer issues. The ideal candidate brings strong attention to detail, advanced Excel skills, and experience with ERP systems.
Key Responsibilities:
- Monitor aging reports and follow up on past due accounts via phone, email and third-party platforms.
- Identify outstanding invoices with past the contracted payment terms, 30+ days on a weekly basis.
- Determine possible reasons why invoice was missing for payment. Resolve and follow up.
- Recommend accounts for escalation, suspension, write off or third-party collections when necessary.
- Maintain accurate records of collection activities and customer interactions.
- Send out weekly updates to management with collection notes for invoices with 60+.
- Monitor accounts receivable, track outstanding balances, and follow up with clients on overdue payments.
- Review outstanding past due balances to identify issues to review and follow up.
- Coordinate with other departments for complex or escalated cases.
- Ask for collection assistance from sales team and account owners when customer becomes unresponsive.
- Generate accurate customer invoices based on contracts, usages, data, and logs.
- Identify billing errors and data analysis.
- Ensure all billing activities comply with HIPPA and privacy standards.
- Safeguard all protected health information (PHI) while performing billing, invoicing, and data analysis tasks.
- Maintain detailed documentation of all charges and supporting records.
- Respond to customer inquiries about billing and invoices.
- Approving and verifying amounts in Salesforce cases.
- Customer inquiries and queries in Salesforce.
- Support AR billing-related updates.
Qualifications & Skills:
- High attention to detail and commitment to data accuracy.
- Self-starter who can work independently with minimal supervision.
- Able to manage a high volume of daily tasks with accuracy and efficiency.
- 3-5 years of experience in a similar role.
- Experience with ERP (Sage Intacct or NetSuite) & salesforce Preferred.
- Advanced Microsoft Excel skills (e.g., pivot tables, VLOOKUP)
Benefits:
- Generous health, dental, & vision benefits package
- Flexible paid time off
- 11 paid company holidays
- 401k + matching
- Parental leave
- Access to our award-winning RethinkCare platform supporting neurodiversity in the workplace through parental success, professional resilience, and personal wellbeing.
Location: Remote opportunities are available to candidates who reside in the following states: AL, AZ, CT, FL, GA, HI, IL, IN, KY, LA, MD, MA, MI, MN, MO, NC, NE, NH, NJ, NV, OH, OR, PA, RI, TN, TX, VA, WA, WI
Our commitment to an inclusive workplace
RethinkFirst is an equal opportunity employer and is committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws. Accommodations are available for applicants with disabilities.
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