Application Support Engineer

Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Enterprise Network Operations
Good to have skills : NA
Minimum 2 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and solves issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot and resolve software-related challenges, ensuring the seamless operation of essential applications. You will engage in problem-solving activities, analyze system performance, and contribute to the continuous improvement of processes and systems, all while maintaining a focus on delivering high-quality support to users and stakeholders.

Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Assist in the development and implementation of support processes to enhance service delivery.
- Engage in knowledge sharing sessions to foster team collaboration and growth.

Professional & Technical Skills:
- Must To Have Skills: Proficiency in Enterprise Network Operations.
- Strong analytical and troubleshooting skills to identify and resolve issues effectively.
- Experience with incident management and ticketing systems to track and manage support requests.
- Familiarity with network protocols and infrastructure to ensure optimal performance.
- Ability to work collaboratively in a team environment and communicate effectively with stakeholders.

Additional Information:
- The candidate should have minimum 2 years of experience in Enterprise Network Operations.
- This position is based at our Gurugram office.
- A 15 years full time education is required.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

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