Application Support Engineer

Job Responsibilities:

Nature of Work

• Provide second-level technical support for applications, handling escalated incidents from Level 1 support and ensuring timely resolution within defined SLAs
• Utilize SQL queries to analyze and troubleshoot issues in MySQL, Oracle, PostgreSQL databases, performing data fixes and optimizations as necessary
• Administer and support applications running on UNIX/Linux environments, including shell scripting (e.g., Bash) for automation tasks, log analysis, and system monitoring.
• Configure, monitor, and troubleshoot Cloud AWS services (e.g., EC2, RDS, S3) used for application hosting, storage, and integration.
• Collaborate closely with development teams to escalate and resolve issues requiring code changes or enhancements.
• Implement and adhere to IT Service Management (ITSM) processes such as incident, problem, and change management.
• Document support processes, procedures, and troubleshooting steps to ensure knowledge sharing and training of Level 1 support teams.
• Participate in on-call rotation and handle urgent support requests outside regular business hours when necessary

Problem Solving

• Accountable for solving problems and dealing with difficulties in line with policy, process and other guidelines applying technical knowledge and expertise
• Depending on the nature of the specific role, problems can range from repetitive daily issues to complex technical problems requiring significant expertise
• Escalate problems according to guidelines
• Provide technical solutions for deficiencies in process, application configuration and operational procedures.
  

• Minimum 2 years of working experience with Rest API services
• Minimum 2 years of working experience with Java frameworks such as (J2EE EJB, Spring, Microservices)
• Minimum 3 years of working experience with microservices framework and containers
• Working experience with AWS Cloud
• Minimum 2 years of experience in application support, with a strong command of Java, SQL, MySQL, Oracle, and PostgreSQL databases.
• Proficiency in UNIX/Linux operating systems, including shell scripting (e.g., Bash) for automation and system administration tasks.
• Solid understanding of Cloud AWS services and their application in a business environment, with hands-on experience in configuration and troubleshooting.
• Knowledge of IT Service Management (ITSM) frameworks and practices, such as ITIL.