Application Support Engineer, AVP

Charles River Development (CRD) is a rapidly growing and profitable financial software and services firm operating as part of State Street and integral to the Alpha product set.   Customers include the world’s top investment management, wealth management, banking, and insurance firms. Application Support Engineer provides operational/application support to CRD customers and internal business functions to minimize the adverse impact of incidents and problems on the customer and prevent recurrences of issues. 

Role and Responsibilities  

• Deliver escalation services for the most complex/problematic CRIMS technical, functional, and operational issues.   

• Provide deep CRIMS, domain and/or infrastructure experience coupled with advanced diagnostic and troubleshooting abilities.  

• Handle the most “sensitive” issues related situations that affect the perception of how CRD resolves customer problems 

• Management level thinking, demonstrate perceptive skills of situations, can see the larger picture of issues.  

• Meet quarterly with CRD Product Engineering to provide feedback on significant operational and support issues and prioritize NFRs into Product/Eng. 

• Package issues, work to date and associated information for efficient escalation to Engineering, Product Management or both. 

• Act as the entry point for new product introduction to SaaS infrastructure and provide feedback to possible deployment and operations issues. 

General Requirements  

• Minimum 8 years of Financial / Software Services industry background with financial market information systems preferred.  

• At least five (5) years of experience on the Charles River application 

• Proven ability to partner with various internal departments to deliver superior customer service. 

• Have an established successful Client Management and Support record of accomplishment. 

• Front, Middle and Back Office, as well as instrument type knowledge across equities, fixed income, derivatives, FX etc. 

• Demonstrated ability to face up to client C-Level management, using a hands-on approach, in major and medium sized corporations. 

• Understanding of multi-tier technical architectures and relational database structures. Familiarity with SQL, FIX, Crystal Reports, messaging, and web services a plus. 

• Exposure to one or more structured programming languages  

• Excellent customer service skills, technical troubleshooting skills, and interpersonal, verbal, and written communication skills. 

Qualifications  

• Bachelor’s Degree from a university or college in Business Management, Economics, Finance, Computer Science, Engineering or the like. 

About State Street  

What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.  

Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary in locations, but you may expect generous medical care, insurance and savings plans among other perks. You’ll have access to flexible Work Program to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.  

Inclusion, Diversity and Social Responsibility. We truly believe our employees’ diverse backgrounds, experiences and perspective are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome the candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift program and access to employee networks that help you stay connected to what matters to you.