Become an Outcoder as an Application Support Engineer
We are looking for an Application Support Engineer to provide enterprise-level assistance to our customers. You will diagnose and troubleshoot software and hardware problems and help our customers install applications and programs. Responsibilities include resolving network issues, configuring operating systems, and using remote desktop connections to provide immediate support. If you’re naturally a helper, enjoy assisting people with computer issues, and can explain technical details, we’d like to meet you.
What you’ll need to be successful:
- Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician, or similar role
- Hands-on experience with Windows/Linux/Mac OS environments
- Good understanding of computer systems, mobile devices, and other tech products
- Ability to diagnose and troubleshoot fundamental technical issues
- Familiarity with remote desktop applications and help desk software (e.g., Zendesk)
- Excellent problem-solving and communication skills
- Ability to provide step-by-step technical help, both written and verbal
- BS degree in Information Technology, Computer Science, or a relevant field
- Additional certification in Microsoft, Linux, Cisco, or similar technologies is a plus
About us: EX² Outcoding is a premier solution provider of a broad range of outsourcing services, combining proven expertise in technology and project execution for companies searching for high-quality software development solutions. We specialize in delivering the best technical solution but also in enhancing that solution creatively by working closely with stakeholders to understand the business context.
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What We Do
EX Squared helps businesses navigate the digital disruption occurring around them. At EX Squared we understand the changes going on across the economy and around the world. We are able to help our customers build their digital foundation, enable their digital acceleration and apply their digital transformation to become a digital disruptor for their industry.
We do this with a talented group of people and an established set of tools. As we help companies embrace and enable their vision, we deliver strategy and execution that return significant increases in ROI, new customers and profitable revenue
