AI-enabled. Human-driven. Shipping smarter every day.
Kogan.com is a pioneer of Australian eCommerce. Our vision is to use and build technology to deliver personalised, innovative and fast customer experiences. We are pragmatic in our solutions, scalable in our architecture, strong on quality and not afraid to fail fast. As a team, we are empowered to make change, share our views and build each other’s capability. We see where AI is heading and we are building towards it. We keep testing, learning and embedding new capabilities into our stack where they add value. It supports our engineers to move faster, make better decisions and focus on solving the right problems, increasing their impact.
We are seeking a detail-oriented and service-focused Application Support Analyst to join our Engineering team. In this role, you will serve as the primary point of contact for operational issues and requests related to our SAP Business One environment, ensuring timely resolution and a high standard of service delivery across the business.
This is an excellent opportunity for a systems-savvy professional who thrives in a structured environment and takes ownership of problems through to resolution.
Why Kogan.com?
- Our culture is unlike anywhere else and regardless of where you are in your career journey, we empower you to do your best work and have a big impact. Check us out https://devblog.kogan.com & https://goodteams.app/teams/kogan.com.
- Work with an incredible team to solve important challenges, helping to drive Australia and New Zealand’s eCommerce future.
- Your role has a lot of ownership, autonomy and little red tape. You’ll be empowered to achieve positive outcomes and your work will have a real impact.
- You’ll be at the forefront of the eCommerce industry and be part of a company that are the Pioneers of eCommerce in Australia.
- Be an Intrepreneur, playing a hands on role in shaping our strategy at our HQ.
- A range of employee benefits such as; complimentary Kogan First Membership, team exclusive discounts, Health & Wellness program, Learning & Development and Lunch & Learns, Hackathons, Team member referral program, Company and team events and celebrations, community engagement (volunteering) and extensive career development opportunities plus loads more!
In this role you will:
- Manage and triage the inbound SAP B1 support queue, prioritising issues based on business impact
- Diagnose and resolve application incidents including data queries, user access issues, and system errors
- Perform configuration changes, master data maintenance, and user administration within SAP B1
- Liaise with business stakeholders to clarify requirements, communicate progress, and confirm resolution
- Escalate complex technical issues to the wider development team with clear documentation
- Maintain a knowledge base of known issues and resolutions to reduce repeat ticket volume
- Contribute to user acceptance testing for system changes and enhancements
What You Bring:
- Demonstrated experience in an application support or ERP support role (SAP, Dynamics, NetSuite, MYOB Acumatica or similar)
- Strong analytical and problem-solving skills with a methodical approach to troubleshooting
- Excellent written and verbal communication skills; able to engage effectively with both technical and non-technical stakeholders
- High attention to detail and the ability to manage competing priorities under pressure
- Experience with ticketing and service management tools (Jira, ServiceNow, Freshdesk or similar) is advantageous
- A proactive attitude and genuine commitment to service excellence
Top Skills
Kogan.com Melbourne, Victoria, AUS Office
139 Gladstone Street, Melbourne, Victoria, Australia, 3205
